Technical Support Rep Job Listing at Kelly Services in Kennesaw, GA (Job ID 10086741)

Description

Job Title: Technical Support Representative – Tax & Accounting Software
Location: Remote
Job Type: Contract
Pay Rate: $20/hour

About the Role:
We are seeking a customer-focused and technically skilled Technical Support Representative to provide first-level support for our tax and accounting software products. You will engage directly with customers, troubleshoot issues using published processes, and document all interactions in our support desk ticketing system. The ideal candidate is comfortable communicating by phone and electronic channels, demonstrates a sense of urgency, and thrives in a collaborative team environment.

Key Duties and Responsibilities:

• Deliver first-level technical support for all system/software applications related to inbound customer interactions.
• Efficiently use trouble ticketing systems, ensuring accurate documentation and minimal open ticket backlog.
• Escalate complex issues immediately when necessary.
• Participate in quality control testing of modified or new product lines when assigned.
• Assist team members within and outside the department with customer-related issues as needed.
• Maintain a high level of customer service and professionalism in all communications.
• Perform other duties as assigned.

Minimum Job Requirements:

• At least six months' experience in a Help Desk, Call Center, Support Desk, or Customer Support environment.
• Minimum six months' experience communicating with customers by phone.
• Experience working with ticketing systems preferred.
• Strong computer literacy, particularly with PCs; SQL experience is a plus.
• Excellent oral and written communication skills.
• Positive attitude, professional appearance, and a commitment to quality customer service.
• Highly motivated, adaptable, and a collaborative team player.
• Ability to work flexible or extended hours to meet business needs.
• Ability to consistently achieve a score of 96% or above on monitored customer call evaluations.

Ready to start your next career chapter with us? We're excited to meet talented professionals like you—apply now and become a valued member of our team!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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