Warranty Technical Specialist Job Listing at Kelly Services in Kirkland, QC (Job ID CA3591246_BH9924990)

Description

Kelly Services is excited to announce a unique opportunity for a Warranty Technical Specialist to support Nissan Canada.

This fully remote position is a 6 to 9-month assignment. 

Position Overview: Join our dynamic team and contribute your expertise to Nissan Canada's Warranty Department by providing warranty repair, diagnostic verification, validation, and approvals to dealerships and support the internal staff.
Key Responsibilities:

• Provide automotive technical diagnostic validation support to dealer technicians to ensure proper warranty repairs on Nissan and Infiniti vehicles. Verify dealer diagnostic and troubleshooting information on vehicle repairs and provide claims pre-approvals in line with Service Manuals, Technical Bulletins, Warranty Programs, and Warranty Administration policies.
• Offer day-to-day warranty claim support to dealers, internal staff, and field staff, including warranty repair pre-approvals, post-repair approvals, and processing support.
• Support NCI warranty team members in the technical review of warranty repairs/claim approvals.
• Collaborate with Nissan Tech Line & Dealer Technical Support Managers, verifying dealer diagnostic and troubleshooting information.
• Communicate with dealers, internal staff, and field staff through telephone, electronic communication, and live virtual platforms as necessary.
• Log and document communications meticulously to ensure efficient repair and claims processing.
• Perform other related duties as necessary.

Minimum Qualifications:

• Post-secondary education with a minimum of 5 years of technical experience in the automotive industry as a licensed automotive technician in a dealership environment.
• Thorough knowledge of vehicle maintenance and repair; proficiency in utilizing technical service manuals and tools.
• Real seal interprovincial certification preferred.
• Expertise in warranty claim processing.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).
• Preferred bilingual skills in English/French (Verbal & Written).
• Typing speed of 30 wpm or better.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Self-motivated team player with excellent communication skills (verbal and written).

Join us in this exciting role and contribute to Nissan Canada's success.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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