Analyst, Customer Onboarding and Partnership Job Listing at Mastercard in São Paulo, SP (Job ID R-235655)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Customer Onboarding and Partnership Overview:
The Franchise Team is looking for an Analyst to focus on leading the enrollment of new customers as well as managing the customer life cycle. The ideal candidate is passionate about the customer experience journey, new technologies and platforms related to financial ecosystem, highly motivated, self-driven, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role:
- Lead and execute onboarding activities for the participants of Mastercard Payment Scheme in Brazil.
- Ensure customer database is accurate and up to date.
- Perform analysis and identify opportunities process improvement.
- Establish relationship with customers and prospects to coordinate the proper onboarding according to Mastercard Rules and regulatory demands.
- Establish and leverage relationships with key stakeholders to identify and address vulnerabilities and weaknesses of current processes.
- Coordinate with key areas such as AML and Regulatory and the execution of the end to end onboarding process.
- Provide monthly reporting and status to Management team.
- Coordinate key activities with Mastercard Global teams.
- Assist with creation of presentation materials to socialize and communicate team strategies, plans and priorities.

All About You:
- Ability to develop business relationships at all levels.
- Analytical skills, ability to work with data and documentation
- Solid project management skills, highly organized with strong attention to detail
- Process Improvement background.
- Ability to understand and execute on key operational aspects and attentive to details.
- Bi-lingual Portuguese and English, both written and spoken. Spanish is a plus.
- Team-player with hands-on attitude, strong collaboration skills.
- Results-oriented.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website