Creative Operations Manager Job Listing at Mastercard in London, England (Job ID R-250132)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Creative Operations Manager Creative Operations Manager, Advisors Creative Desk

Overview

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. Marketing Services is the team within D&S that develops and executes the marketing programs that help our clients achieve their marketing goals. The Advisors Creative Desk sits within D&S and is responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.
As Creative Operations Manager you will lead a small team and must have a passion for managing production resource planning for marketing communications and ensuring optimal efficient management of the Creative Desk capability. You will have a creative flair, relish working in a fast-paced environment and be able to manage multiple project deliverables. You will have solid people management and communication skills and have strong resourcing skills. A keen interest in identifying and implementing business improvement initiative along with ensuring the smooth onboarding of new team member
Role
• Support the Creative Operation Director with:
• Enablers Management – overall responsibility to deliver on the needs of ACD regarding necessary platforms and tooling (software, hardware etc) and training needs to enable seamless, efficient and compliant project delivery
- Continually reassess existing and investigate and scope new enablement solutions and processes
- Maintain rigorous adherence of the ACD team in their use of resource management and project management platforms, such as Asana, Monday.com, Salesforce and Aprimo
- Maintain visibility on licensing allocations and budgets for software and subscriptions
- Maintain visibility on hardware stock and need to procure additional or new types
- Primary interface with Marketing Services product regards platform enhancements
- Understand training needs and interface between ACD SME's and training partners to fulfil
- Change management of any new processes as needed.
• Resource Planning – overall responsibility to ensure the effective and timely allocation of resources to facilitate smooth project delivery in collaboration with Project and Creative leads, including foresight into any capacity issues.
- Aide in the best possible project delivery, on time and to budget, through sound resource planning and management
- Monitoring current traffic processes and inputting ideas on how to improve current practices where required
- Co-ordinating the resourcing of projects from initial stages through to delivery
- Updating key stakeholders on requirements and supply
• Vendor Management – overall responsibility to manage the vendor relationships and administrative aspect of engaging vendors.
- Manage vendors and any required SOWs and PO requirements
- Interface with Sourcing as needed
- Explore opportunities to streamline vendors and garner favourable commercials for ACD
• Provide Vertical relevant data and insights to Facility lead and Commercial lead for business management and reporting purposes
• Building effective relationships with key departments across the D&S and Mastercard business, such as Sourcing, Finance, Legal, Compliance and the broader Advisors Client Services team

All About You
• Experience team leader and workflow manager
• Proven project and account management experience
• Experienced with CRM platforms
• Resourcing experience with high volume traffic projects
• Adept at briefing creative teams and reporting into clients
• Skilled at working under pressure
• Bachelor degree qualified, with post graduate qualifications in creative or digital marketing

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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