Customer Success Specialist, Dynamic Yield Job Listing at Mastercard in New York, NY (Job ID R-247642)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Success Specialist, Dynamic Yield Dynamic Yield by Mastercard is seeking a “dynamic” strategic and consultative Customer Success Specialist to join our team, specializing in our Experience Search product. This role is pivotal in helping clients unlock the full potential of our AI-powered semantic and visual search capabilities, leading onboarding and optimization efforts. You'll guide clients through implementation, educate stakeholders on best practices, and deliver ongoing strategic value through personalized search experiences.

This is a role for someone who understands the ins and outs of search, with proficiency in understanding search metrics and using insights to optimize relevance and conversion.

Role

•Lead onboarding for new Experience Search clients, ensuring smooth implementation and early value realization.

•Deliver strategic consulting on search optimization, merchandising, and personalization use cases.

•Build strong relationships with client-side search, merchandising, and product teams.

•Serve as the primary point of contact for the client's search programs, distinct from their broader personalization efforts, with dedicated ongoing cadences.

•Facilitate workshops and training sessions focused on search strategy and performance, translating complex AI and personalization capabilities into actionable client strategies.

•Analyze search performance data and provide insights to improve conversion, relevance, and engagement.

•Act as a subject matter expert on semantic search, visual search, and search-driven personalization, developing best practice strategies.

•Collaborate cross-functionally with product, engineering, and technical teams to advocate for client needs.

All About You

•3–8 years of experience in search optimization, eCommerce, or personalization consulting.

•Proven success in onboarding and strategic advisory roles with enterprise clients.

•Bachelor's degree in marketing, business, analytics, or a related field.

•Strong understanding of search UX, merchandising, and AI-driven personalization.

•Experience with search platforms (e.g., Algolia, Bloomreach), analytics tools, and A/B testing.

•Excellent communication and presentation skills; able to influence stakeholders at all levels.

•Empathy-driven approach to customer relationships and business impact.

•Strong project management and multitasking abilities.

Additional Information

Base Salary: $90,000–$105,000

Location: Must be based hybrid in New York City

Mastercard is a merit-based, inclusive, equal opportunity employer. All applicants will be considered regardless of protected characteristics. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

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