Director, Innovation Consulting Job Listing at Mastercard in New York, NY (Job ID R-266320)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Innovation Consulting Overview:

• Mastercard Digital Labs is a leading-edge global innovation capability, delivering a range of innovation programs which incorporate the best in design thinking and agile development processes.
• Digital Labs supports our customers and partners with Innovation and R&D consultation - delivering customized innovation programs, products and support - tailored to meet client-specific business challenges.
• Digital Labs supports Mastercard by creating products and solutions for our customers that activate Mastercard's assets and drive the company's core business.

Role Description:

• This role within Digital Labs act as a lead sprint master for facilitating all product / process engagements on behalf of customers and internal stakeholders alike.
• This role is a key customer focused role for Digital Labs which requires a confident, experienced facilitator with a deep understanding and experience in three core disciplines – ideation methodologies, rapid prototyping and design sprints and agile product management.
• This person will be a lead advocate for innovation within the Mastercard customer base, serving as one of the faces of Mastercard Labs externally in North America.

Questions to consider:

• Are you passionate about product innovation and want to work with some of the world's biggest brands to create innovative product prototypes & run programs to improve their innovation culture and methodologies?
• Are you a world class facilitator with a passion for people, technology innovation, agile prototype development and new product design?
• Does playing a key playmaker role in supporting teams who are innovating and developing leading edge technology solutions excite you?
• Have you the capability to think on your feet, analyze, structure and summarize lots of information to drive decisions, be hugely creative, cajole, encourage and negotiate all at the same time?

Responsibilities:

• Drive the execution and successful delivery of multiple customer engagements for the Digital Labs team which will include innovation consulting, execution of innovation culture programs and delivery of Mastercard innovation products.
• Engage in internal advocacy and business development for Digital Labs by staying in close contact with the local Mastercard teams across North America to identify new opportunities and support the sales process.
• Lead groups through activities such as envisioning / ideation, product planning, issue resolution, action planning, assumptions testing & product prototyping as well as requirements gathering.
• Create new innovation tools and templates & collation of existing best in class methods to create standardized methodologies & practices for rapid innovation.
• Facilitate client events, using best practice processes and techniques in the area of design thinking, ideation methodologies, agile development (design sprints and rapid prototyping) and in agile product management.
• Lead small teams and large groups of professionals with multi-faceted skills sets and different motivations/ agendas to create new product innovations.
• Contribute to the development of new Digital Labs innovation programs and products and the enhancement of existing Digital Labs innovation methodologies that can be delivered to customers.
• Keep informed on emerging technologies and innovations in the payments and commerce space and identify potential opportunities for the Digital Labs team to develop product prototypes that would be relevant to the customer base.
• Explore and support development of Mastercard Labs' relationships with external partners

Knowledge / Experience Preferred:

• Demonstrated experience in product innovation and consulting.
• Be a highly skilled group facilitator—with a wealth of experience leading multi-disciplinary groups through such activities as strategic planning, journey mapping, issue resolution, brainstorming and requirements gathering/definition.
• High energy, can-do attitude, very strong sense of ownership and desire to succeed with commensurate analytical and strategic skills. Experience using AI tooling for efficiency in role.
• Executive-level presentation skills—must have persuasive “presence” and ability to effectively communicate technology to business people and business to technology people
• Understanding / experience of innovation frameworks and practical technology application experience.
• Payments technology knowledge or experience in the industry is a huge advantage

Skills / Abilities (Desired):

• Organized, with an ability to provide expert facilitation skills in environments where the team agenda is not clear and the obvious solutions are not always the most appropriate.
• Leadership skills—must be able to influence others and navigate complex relationship scenarios & must be able to influence others without direct reporting relationships.
• Will value and promote having strong processes as a way of achieving consistent, high quality, repeatable results.
• Experience in management consultancy, product owner or scrum-master roles would be very relevant
• Ability to act effectively as a brand ambassador
• Willingness to travel.
• Excellent verbal and written skills.

Base Salary Range: 174,000.00 - 274,000.00 USD Annual Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

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