Director, Product Management Job Listing at Mastercard in Miami, FL (Job ID R-246852)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management Overview:

The LAC Security Solutions team seeks a strategic and operations-focused Director of Business Performance & Excellence to help lead and scale our business in Latin America through significant transformation. With new functions emerging in Services, this role will serve as a critical orchestrator across the ecosystem to ensure alignment, operational efficiency, and performance optimization.

This individual will drive data-informed decision-making, enhance planning processes, and act as the connective tissue across newly formed teams to ensure the region functions as a cohesive, high-performing unit.

Key Responsibilities:

Orchestration Across Stakeholders:

- Lead alignment across a newly restructured organization, coordinating with sales, sales channel & partners, customer success, and other functions. Ensure clarity of roles, seamless collaboration, and elimination of redundancies.
- Identify alignment opportunities across teams and proactively develop solutions to realign efforts and accelerate execution.
- Design and lead cross-business initiatives that improve coordination and streamline operations. Ensure we extract maximum value from the transformed organizational model.

Business Performance Insights:

- Partner with finance, products, and analytics teams to understand key business drivers. Use data to model and identify performance gaps and guide strategic decisions that improve outcomes.
- Consolidate business performance metrics, monitor trends, and deeply understand the "why" behind the numbers. Provide actionable insights to leadership.
- Monitor and support pipeline development and sales execution, working closely with the commercial team to ensure accountability and momentum.
- Capture and share lessons learned and proven practices across teams to drive continuous improvement and alignment.

Planning & Operational Execution:

- Enhance the planning process by integrating business needs with financial forecasting, investment strategies, and organizational priorities.
- Work with leadership to identify and prioritize initiatives that drive growth, efficiency, and client impact. Track execution, measure ROI, and adjust as needed.
- Support and help lead business reviews with senior management—present performance, risks, and opportunities clearly and strategically.


Qualifications:

- 8–10+ years of experience in business operations, strategy, management consulting, or planning roles, ideally in complex or rapidly evolving environments.
- Strong ability to lead across organizational silos and coordinate multiple stakeholders.
- Proven track record in performance management, strategic planning, and business improvement.
- Skilled in data analysis and synthesis, with experience informing business decisions through insights.
- Excellent communicator with executive presence and influence.
- Fluent in English; proficiency in Spanish and Portuguese is strongly recommended.
- Bachelor's degree in business, Finance, Economics, or related field; MBA or equivalent preferred. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Miami, Florida: $148,000 - $237,000 USD

 Apply on company website