Director, Product Operations Job Listing at Mastercard in O'Fallon, MO (Job ID R-254241)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Operations Overview:
The Director, Network Products will join a team responsible for driving Network Product's strategy, roadmap, and execution for Mastercard's global core payments network. This network is Mastercard's core strategic asset, generating over $10 billion in revenue, enabling more than 150 billion transactions annually, and providing the platform for key products and services.

Responsibilities:
- Own strategic development roadmaps and manage a backlog of over 80 critical initiatives.
- Define, prioritize, and manage the execution of various strategic enhancements.
- Understand how each initiative contributes to the overall strategy and manage associated risks to delivery timelines.

Key Duties:
- Engage internal product teams and business owners to identify and understand network enhancements.
- Facilitate prioritization trade-off conversations with senior leaders, using subject matter expertise to inform recommendations.
- Proactively manage dependencies and risks across product lines supporting technology teams.
- Collaborate closely with internal technology teams to develop a clear perspective on the systems and technical challenges behind business needs or problem statements.
- Develop narratives and visuals, marshaling facts and analysis to support recommendations, present them to key decision-makers, and drive alignment among teams and support from leadership.
- Work with technical partners to estimate the cost of proposed enhancements, prioritize them, and propose roadmaps for network components.
- Internally manage the prioritization of all products and service offerings.
- Communicate clearly and concisely with executives on the status of strategic efforts.
- Contribute to process improvement initiatives within the organization, enabling collaboration and transparency as product offerings scale.

Qualifications:
- Prior experience in payments and Mastercard Payment Network platforms preferred.
- Demonstrated ability to communicate at an executive level, seeing the bigger picture and proactively addressing concerns.
- Self-starter and quick learner with the ability to work independently.
- Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios.
- Ability to work with ambiguity and manage complex projects; successfully manage multiple responsibilities and tasks.
- Willingness to dive deep and learn about technology, system structure, and rules.
- Strong analytical, data, and problem-solving skills.
- Superior communication, presentation, and interpersonal skills.
- Strong visual presentation skills, including data visualization and the ability to produce clear, compelling slides.
- Strong project management skills – strong organization and task management expected.
- Strong collaborator, ability to work cross-functionally.
- Ability to build and leverage relationships within and outside the organization to drive results.
- Ability to interact with varying levels of leadership across the organization and with internal and external clients; ability to lead and influence at all levels. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $148,000 - $237,000 USD

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