Director, Program Management Job Listing at Mastercard in New York, NY (Job ID R-218179-New York, United States of America, 10016)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Program Management Mastercard is a world leading payments and technology company with the aspiration to help reshape the digital economy so everyone can realize their ambitions. Technology is our product, and we pride ourselves in using the latest technologies to create secure, customer centric experiences.
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview

Job Title
Director, Program Manager
Technology Strategy and Transformation (TST) program is looking for a Director, Program Manager (PM) responsible for currently owning and driving the projects and support related activities across the TST program.
• Agile Workforce Management (Rally/Jira, and Aha) including the migration from Rally to Jira Cloud.
• Managing Agile Workforce Management team responsible for maintaining and configuring the tools.
• PM and TPM work related to Technology Business Management (TBM) data flows and processing.
• PM and TPM work related to other TST initiatives

The Role
Successfully deliver major projects and complex assignments with broad scope and long-term business implications. Our PMs conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering and non-engineering work across the portfolio. You will contribute to the strategies and design choices to build comprehensive believable and achievable execution plans to deliver new features and capabilities for our customers. You will supervise and manage PMs and TPMs that will drive the execution on broadly impacting features.

All about you
• Well versed in multiple Agile workflow tools, specifically with JIRA and Aha!
• Have a passion for people management to manage PMs and TPMs that will support the build, operation and maintenance software to meet business needs
• Obsessed with results, and effectively communicate the objectives and how success will be measured to the team members.
• Develop and drive metrics for team delivery through in-house and vendor (SaaS) based tools.
• Guide, mentor & coach the team(s) on Agile Scrum, SaFe and TDD principles
• Remove impediments with the right sense of urgency, or guide teams in doing so
• Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Coordinate with cross functional teams within MasterCard across locations to ensure project success
• Being keenly aware of what is being delivered by the team and why, and the big program picture
• Maintain, Radiate and Present project related information, & metrics for leadership review
• Recommend strategic direction, continuous improvements and policy changes.
• Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services.
• Lead Project/Program management activities around cost, schedule, quality etc.
• Own collection and reporting of platform metrics
Qualifications:
• 10+ years of successful program management and/or technical program delivery experience
• 5+ years of experience in using JIRA or similar agile tooling
• Understanding of dependency management across a large enterprise
• Knowledge of multiple software development concepts and Methodologies
• Detail-oriented, proactive and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results.
• Strong communication skills - both verbal and written – and strong relationship, collaboration skills

Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $128,000 - $205,000 USD New York City, New York: $154,000 - $246,000 USD

 Apply on company website