Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management Overview• Responsible for a customer relationship and the profitability opportunities associated with this customer through the implementation of business strategic and tactical plans.
• This will include providing strategic customer solutions and achieving mutual goals through leveraging cross functional solutions teams, systems and processes in order to prioritize and proactively meet customer's needs and challenges
• This position will be based in Medellín, Colombia.
Role
• Responsible for all account management and business development activities for a key customer, including monitoring customer satisfaction with MasterCard's support and solutions delivery.
• Understand the customer business strategies and design and execute tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the overall relationship and business agreements. Deliver against sales and revenue targets for MasterCard products/services, profitability and relationship metrics.
• Contribute towards business opportunities that increase volume, volume share and revenue
• Develop strong relationships between MasterCard and the customer across all operational functions (Security and fraud solutions, marketing, operations, Service levels, acquiring, credit, debit, Digital and innovation; and business analysis) and understand its organizational policies.
• Implement business solutions that improve revenue generation, enhance mutual profitability and relationship deepening.
• Develop strong internal relationships within MasterCard to enable the customer to achieve their business goals and differentiate MasterCard from the competitors.
• Leverage all MasterCard brand sponsorship properties and product management resources to deliver exceptional customer value.
• Responsible for all administrative and operational issues for the account including but not limited to, account planning, Deal structuring and tracking, Account budget/expense management, Account execution projects aligned with cross functional teams
All About You
• Extensive account management skills and sales experience
• Payment industry experience and good knowledge of the payments markets
• Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, debit, acquiring and emerging technologies
• Must demonstrate strong influencing and negotiation skills.
• Demonstrate proven ability to develop and successfully implement, quantifiable business plans.
• Extensive industry knowledge and networking.
• Have an entrepreneurial approach and vision.
• Analytical skills from a product management/profitability perspective.
• Outstanding influencing and communication skills
• Bachelor Degree and sales experience within a Blue Chip organization. Master Degree a Plus.
• Fluent in Spanish and English.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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