Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, I&E Delivery Desk OverviewThe Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. Within the Services organization, the Advisors & Consulting Services (A&CS) organization is responsible for delivering our various products and solutions to clients.
The A&CS Insights & Enablement group aims at constantly improving the overall efficiency of A&CS. This year ambition is to set up a centralized team dedicated to taking over administrative activities from A&CS Project Managers cohort.
This role of the Manager demands someone who will play a pivotal role in setting up the new team operations, establishing partnership with the business and laying grounds for effective support model for A&CS business.
The ideal candidate will bring profound project management experience, strong problem-solving skills, and the ability to think strategically, work closely with leadership and other stakeholders in A&CS as well as teams across Services organization.
About the Role
• Understand our business landscape, and engage with various key stakeholders in A&CS and other Services teams to identify their priorities and pain points in order to define the scope of work for the new centralized team
• Understand project management lifecycle, and identify the opportunities to centralize activities alleviate the admin burden on PMs
• Recruit, train and manage the new team delivering support to A&CS
• Implement quality assurance model to ensure quality support to the business
• Liaise with other I&E teams to drive system developments and enhancements to ensure optimal user experience and business continuity
• Establish KPIs and tracking approach to assess health of operations on ongoing basis
All about you
Essential skills and experience:
• Project Management – Strong project management, stakeholder management and communication skills;
• Tools: Good knowledge around Salesforce/ Financial Force and MS tools: MS excel, PowerPoint, etc.
• Business acumen – Good understanding of the A&CS business drivers
• Partnership – Required to work in close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization
• Analytical mind – Ability to run robust diagnostics and analysis to ground the design of transformational initiatives
• Agility – Used to work in agile environment with short sprints, changing brief and ad-hoc teams
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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