MPGS Technical Account Manager Job Listing at Mastercard in Kuala Lumpur, Federal Territory of Kuala Lum (Job ID R-249432)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

MPGS Technical Account Manager Overview
• Responsible for MPGS (Payment Gateway) product solely
• Manage all technological and operational customer relationships
• Act as the primary point of contact for all technical, system, and operational aspects related to the Payment Gateway
• Develop effective working relationships with internal delivery teams, customer support team, product and business teams
• Identify opportunities by proactively understanding customer technology infrastructure and leveraging internal data assets
• Collaborate with business teams in pre-sales, technical solution development, technical reviews, and operational reviews for designated customers

Role
• Provide technical guidance and support to customers who are planning to integrate with Payment Gateway
• Assist customers with end-to-end Payment Gateway integration across multiple systems, platforms, and products
• Address and resolve customer incidents, production issues, or any technical inquiries
• Keep customers updated on rule changes, new products, tools, and services related to Payment Gateway
• Conduct regular technical and operational reviews with customers regarding Payment Gateway performance
• Ensure thorough customer understanding of regulatory requirements, Mastercard mandates, and industry standards
• Work with sales and business teams to convert leads and opportunities into onboarding initiatives
Experiences
• Extensive experience with Payment Gateway, particularly in technical integration areas
• Significant experience in technical support for Payment Gateway initiatives
• Experienced in integrating Payment Gateway across multiple platforms and services
• Advanced expertise in web technology, API, eCommerce/online shopping technologies, online security standards (EMV 3DS), and PCI-DSS
• Operational management experience with acquirers and online/digital merchants
• Fluency in Chinese is essential; knowledge of Bahasa is advantageous

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website