Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Principal, Advisors & Consulting Services, Digital SME Principal, Advisors & Consulting Services, Digital SMEServices within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Our Advisors & Consulting Services (A&CS) team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
In view of Mastercard's business evolution, there is a need to strengthen our regional strategic vision to drive digital transformation for our clients in order to reach the following objectives:
• Contribute to the revenue growth for Mastercard Advisors by accelerating delivery in digital transformation projects in priority markets
• Supporting the growth of core Mastercard business by contributing through delivery and product development activities with the focus of acquisition of new customers through digital value propositions, increasing the number of digital transactions and expending the acceptance network
Role
Principal, Digital Subject Matter Expert, will be executing the role for the fulfillment of following responsibilities:
• Deliver consulting engagements in the region related to digital transformation in industries of payments, banking, telecommunications, retail and public sector
• Grow the presence in the region in terms of digital transformation credentials in areas including digital customer value propositions, digital payments and acceptance, digital/neo banking, open banking, digital transformation in sales/servicing and artificial intelligence
• Oversee the technical design, implementation and project management activities in areas of implementation of new value propositions, channels and back-end enabler platforms
• Act as go-to person for digital within Mastercard Advisors, assisting with specialist business development and product development support and focused on knowledge sharing and development of team members and global special interest group members
• Help develop a scalable consulting business in digital by developing and deploying established project delivery templates to ensure consistent, high quality deliverables and monitor existing processes and deliverables to identify useful additional analyses and paradigms to improve quality and economics
• Develop effective working relationships with mid to senior level colleagues, manage teams composed of diverse geographies and act as the thought leader in digital within the organization and towards senior client stakeholders
All About You
Principal, Digital Subject Matter Expert, is expected to have the following skills and experience:
• Experience in digital transformation in preferably multiple industries, including finance and banking and in preferably multiple domains including digital value proposition design, digital payments and acceptance, digital banking, open banking and digital commerce
• Experience directly managing teams across multiple streams, managing teams in diverse geographical locations is a plus
• Ability to structure analyses to form data-driven solutions to ambiguous client challenges and ability to communicate complex ideas / insights effectively
• Ability to understand customer's business and technical requirements and transform into relevant documentation
• Ability to understand the current client processes and technical architecture and capability of drive the technical design of future technological state
• Ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Mastercard Advisors as a sought-after partner
• Availability to travel
• Experience in a top tier consulting organization
• English proficiency required
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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