Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Product Delivery OverviewProduct Delivery works to enable and empower the core of Customer Delivery throughout Asia Pacific, by delivering simplified knowledge, know-how, materials, training, and education. Leveraging our strong partnerships across the globe, combined with our subject-matter expertise, we bring insight, experience, and solutions to deliver innovation, and ensuring our products and platforms are ready to deploy at scale. We pride ourselves in being able to take the unknowns head-on in delivering pilot projects and in the execution of complex and strategic programs. We are an inclusive, supportive, and creative team of problem solvers. Our team culture is one of getting the job done and having fun while doing so!
Responsibilities
Assess product and market delivery readiness through adherence of Product Delivery methodology.
Project management of pilot projects, ensure that project scope and timelines are met, maintenance of a RAID log and provide regular status reports.
Drive the product implementation from readiness, market test into commercialization to allow for scaled deployment.
Validate and develop implementation documents including, but not limited to, project initiation, project kick-off presentation, project plans and training documents.
Coordinate and provide training sessions to internal Customer Delivery teams.- Act as the knowledge expert on new and complex products.
Manage a variety of administrative tasks such as coordinating training events and providing support to the team where appropriate.
Understand implementation issues, work with product and technology teams on resolutions and iterative feedback/lessons learnt to regional product team
Understand customer enquiries and issues, perform research, provide advice and resolutions, and escalating issues that require more advance knowledge and troubleshooting.
Analyze data from product delivery projects, report on performance and success metrics.
Develop and maintain strong working relationships, with cross- functions in Product and Technology to complete delivery and customer support tasks.
Experience
5+ years professional experience in financial services, payments or related field.
Understanding of project management and status reporting
IT Knowledge in web technologies such as JavaScript and HTML, RESTful APIs, JSON/SOAP and cloud technologies such as AWS will be a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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