Senior Managing Consultant, Advisors & Consulting Services, Strategy & Transformation - Acquiring Subject Matter Expert Job Listing at Mastercard in Toronto, ON (Job ID R-241013)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Managing Consultant, Advisors & Consulting Services, Strategy & Transformation - Acquiring Subject Matter Expert Advisors & Consulting Services

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
We are looking for passionate and talented Acquiring professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.

Roles and Responsibilities

A Senior Managing Consultant focused on leading Acquirer client engagements across a variety of relevant topics which may be consulting in nature or data and analytics driven.

Client Impact
• Lead a project Delivery team providing best in class insights and solutions to support the growth, operations, innovation and strategy of Acquiring clients
• Act as a resource to others in identifying creative and efficient solutions and guide the team to business-focused solutions and recommendations that drive client value
• Direct the development of strategies and programs for regional and global Acquiring clients by leveraging data and technology solutions to unlock client value
• Own senior client relationships from mid-level to C-suite to drive commercial success
• Proactively engage on the client agenda, internal culture, and relationship risks.
• Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations

Team Collaboration & Culture
• Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
• Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
• Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
• Mentor and coach junior teammates inside and outside of direct engagement teams
• Engender effective contribution to Mastercard's Acceptance Consulting knowledge management and best practices

Qualifications
• Subject Matter Expertise: Strong prior experience in Acquiring including but not limited to a senior level role at an Acquirer or as a Consultant supporting Acquirers with operations, growth, product / service development, reporting.
• Problem Solving: Leads teams to identify the most critical aspects of a problem, and guides team to business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required, and able to decide and act without the total picture.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills, and leads team to effective and efficient technical capability usage regardless of context.
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.
• Client Management: Inspire client confidence through timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.
• Communication and Presence: Leads composition of complete deliverables and other written communication, and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
• Commercial Orientation: Ability to identify strong opportunities to leverage Services capabilities, including identification of cross-sell opportunities beyond direct project work, and partner with broader Services teammates on contracting activities, leveraging knowledge of Services capabilities and how they fit together to create relevant solutions for clients.
• Leadership: Instill a sense of urgency, ownership, and empowerment and thoughtful risk taking into leaders at all levels. Structures work so it aligns with team members' goals and motivators.
• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
• Undergraduate or master's degree; CRCM, CFE Certification a plus
• Strong knowledge of Acquirer strategies, growth drivers, operations and technology solutions
• Ability to communicate complex ideas effectively – both verbally and in writing – in English
• Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs
• Candidate must be willing to travel Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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