Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior People Specialist Role Overview:The People & Capability Specialist will support the execution of key people priorities across Canada and the U.S., with a strong emphasis on HR program management (performance, talent, engagement surveys), Employee Relations, HR processes (Global mobility, Recruiting, workforce metrics and reporting). This role partners closely with People Business Partners, Centers of Expertise, and business leaders to ensure HR programs are implemented effectively and in alignment with provincial regulations.
Key Responsibilities:
• Support the delivery of HR initiatives and programs in Canada and the US
• Analyze workforce data to generate insights that support compliance and strategic decision-making.
• Contribute to position management and headcount tracking
• Provide guidance on the use of HR systems (e.g., Workday)
• Collaborate with Centres of Excellence, Employees and leaders on general HR questions and concerns
• Manages timely delivery of day-to-day People & Capability activities by working with key stakeholders across the business
• Supports the communications and roll-out of People & Capability initiatives aimed at enhancing the employee experience
• Drills down on data analysis to generate actionable insights for People Business Partners and business leaders within specific functions
• Lends additional support to People Business Partners and the business to ensure HR systems and platforms are utilized effectively with a focus on end user experience
• Partners with the Head of HR for the Americas on deck preparation and special projects
All About You
• Solid understanding of HR practices, Performance and Talent Management, Employee Relations, Employee Surveys, Workforce Analytics, Organizational Design, etc.
• Experience in HR roles within matrixed organizations, ideally with exposure to compliance and risk management.
• Proven ability to manage multiple priorities with sound judgment and a solutions-oriented mindset.
• Strong analytical skills and attention to detail.
• Excellent communication and presentation skills.
• Experience with Workday or similar HRIS platforms is an asset.
• Bachelor's degree required; advanced degree or certification in HR, employment law, or occupational health & safety preferred. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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