Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Customer Success, Transfer Solutions Overview:Do you enjoy building and leading a team that manages key customer relationships, negotiates and wins complex deals, and helps customers meet and exceed growth targets? Are you passionate about cutting edge innovation in domestic and cross-border money movement?
The AP Mastercard Move team develops and maintains relationships with some of the largest merchants, fintechs, acquirers, and banks in support of their money movement needs. We bring innovative products and solutions to customers to enhance their money movement offerings with world class card and non-card capabilities alike. We are seeking an experienced sales leader to join the team to lead the Mastercard Move Customer Success team. This team's objective is to scale our existing portfolio customer relationships. A team of strong relationship managers and product sales specialists that are passionate about helping our customers scale their usage of Mastercard Move products by solutioning, upselling, cross-selling, and incentivizing incremental volume. This role provides a unique opportunity to drive real change and meaningful revenue; while transforming the way we engage with our key customers.
Roles & Responsibilities
As Senior Specialist the position works with the AP team on the following objectives
1. Grows relationships with key customers in Greater China, by engaging with Mastercard Move customers on a regular basis and identify opportunities to scale
- Open new use cases
- Open new receiving corridors / markets
- Enable Move VAS capabilities as needed
- Cross-sell other relevant Mastercard services (e.g. consulting, fraud detection tools)
- Recommend best practices to customers (examples from other markets and similar customer segments)
2. Develop, implement, and own the customer success strategy
- Identify revenue growth opportunities jointly with customers
- Own persistent customer issuers and resolve working internally across Mastercard product, customer support, and operations teams
-Inform product roadmap by consolidating and sharing customer growth inhibitors
-Own end responsibility to enable new use cases, repricing, new partnership terms, volume growth, and optimization opportunities
- Oversee the creation of “best practices” materials to guide the team and ensure consistency in customer communication and engagement
3. Own Key KPIs /Performance metrics
Volumes and revenue growth of existing clients
All About You:
-Knowledge of domestic and/or cross-border disbursements and money movement
-Payments and transaction banking industry experience preferred.
-Experience in product, sales of complex payments products or services to financial institutions, fintechs, and merchants
-Proven ability to build, motivate, and collaborate with cross functional teams to meet key business objectives
-Proven relationship management and influencing without authority. Ability to build trust and credibility and convey confidence, knowledge, and understanding of customer roadmaps and goals
-Analytical ability and data driven decision making
-Expert relationship building and management skills.
-Effective Communications – story telling, visual presentation, thinking on your feet, handling customer objections and questions
-Sales support - scoping, qualification, proposal writing, presentations, closing and customer agreements
-Bachelor's degree, master's preferred
-Some travel required
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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