Training Analyst, Business Support | Opportunity reserved for PWD candidates only Job Listing at Mastercard in São Paulo, SP (Job ID R-228874)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Training Analyst, Business Support | Opportunity reserved for PWD candidates only Overview

Responsible for the Mastercard Academy and AOW Inbox management: respond to customer inquiries promptly and resolve day-to-day customer issues related to Academy trainings and AOW.

Role:
• Manage the administrative end-to-end delivery of trainings to customers.
• Help create marketing flyers for courses.
• Send course invites/confirmations to customers.
• Make room reservations and organize/arrange training venues.
• Schedule open and customized courses in Cvent, following the orientations with accuracy.
• Lead and arrange logistics for courses (virtual or face to face delivery).
• Host and support trainings and events, helping the organization when needed.
• Manage speakers and course demand communication/ scheduling with them.
• Upload course feedback to share folder.
• Provide welcome kits/gifts to customers.
• Provide feedback reports to stakeholders.
• Maintain internal Academy records database (trainer names, dates, participants, etc.).
• Produce area reports (manage database and spreadsheets), both recurring and ad hoc, on training activity, feedback reports, financials, planned courses/forecast, etc., for the local team and management.
• Assist in the courses planning and yearly calendar.
• Manage Academy supplies inventory: check stock, anticipate requests, place orders, verify receipt, etc.
• Manage Academy suppliers (receive invoices, provide payment, etc.).
• Maintain registration website updated (Calendar of Events).
• Other ad-hoc administrative support is needed in the area.

Skills/Qualifications:
• Great verbal and written (Portuguese and English) communication skills. Spanish a plus.
• Excellent organizational and administrative skills, and someone who thrives in a multi-tasking environment.
• Great interpersonal skills with the ability to act collaboratively across functions.
• Strong analytical, reporting and attention to detail/accuracy skills.
• Proven sense of urgency, resourceful and proactive
• Microsoft Office Skills
• Training Experience a plus.

Resumo
Responsável pela gestão da Mastercard Academy e da Caixa de Entrada AOW: responder prontamente às consultas dos clientes e resolver problemas diários relacionados aos treinamentos da Academy e AOW.

Funções:
• Gerenciar a entrega administrativa ponta a ponta dos treinamentos para os clientes.
• Ajudar na criação de folhetos de marketing para os cursos.
• Enviar convites/confirmações de cursos para os clientes.
• Fazer reservas de salas e organizar/arranjar locais de treinamento.
• Agendar cursos abertos e personalizados no Cvent, seguindo as orientações com precisão.
• Liderar e organizar a logística dos cursos (entrega virtual ou presencial).
• Apoiar treinamentos e eventos, auxiliando na organização quando necessário.
• Gerenciar a comunicação e o agendamento de palestrantes de acordo com a demanda de cursos.
• Carregar o feedback dos cursos na pasta compartilhada.
• Fornecer kits de boas-vindas para os clientes.
• Fornecer relatórios de feedback.
• Manter o banco de dados interno da Academy (nomes dos treinadores, datas, participantes, etc.).
• Produzir relatórios da área (gerenciar banco de dados e planilhas), tanto recorrentes quanto ad hoc sobre atividades de treinamento, relatórios de feedback, finanças, cursos planejados/previsão, etc., para a equipe local e a gestão.
• Auxiliar no planejamento dos cursos e no calendário anual.
• Gerenciar o inventário de suprimentos da Academy: verificar estoque, antecipar pedidos, fazer encomendas, verificar o recebimento, etc.
• Gerenciar os fornecedores da Academy (receber faturas, providenciar pagamento, etc.).
• Manter o site de registro atualizado (Calendário de Eventos).
• Outras atividades administrativas ad hoc conforme necessidade da área.

Habilidades/Qualificações:
• Ótimas habilidades de comunicação verbal e escrita (Português e Inglês). Espanhol é um diferencial.
• Excelentes habilidades organizacionais e administrativas, e alguém que prospere em um ambiente multitarefa.
• Ótimas habilidades interpessoais com a capacidade de agir de forma colaborativa entre funções.
• Fortes habilidades analíticas, de relatório e atenção aos detalhes/precisão.
• Senso de urgência comprovado, engenhoso e proativo.
• Habilidades no Microsoft Office.
• Experiência em treinamento é um diferencial.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website