Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Market Delivery MasterCard is a global payments and technology company. It operates the world's fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard's products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone.Summary of the role
- Oversee all MasterCard Customer Delivery efforts for the Brazil leading and managing a team for flawless delivery of all critical projects
- End-to-end delivery responsibility of high impact projects for new business initiatives/products. Ensure business requirements are fulfilled and product readiness is guaranteed. This requires a tight collaboration with different functional entities within Customer Delivery and throughout MasterCard.
- Support and be an intricate part of the building and execution of the Brazil Division strategy by being part of the Management team.
- Establish, secure and sustain strong relationships with the CIOs/CTOs of key clients and processors within the division.
- Identify best practices (key deals, product/processing constructs etc.) and share these with the Customer Delivery management team. Learn and adopt similarly from the other division leads.
- Identify, recommend & implement delivery process improvements, while recognizing global perspectives & procedures. Ensure post implementation reviews are conducted to learn and improve the customer experience. The ultimate goal is to make the MasterCard on-boarding easier and customer friendly.
- Ensure Project & Program Management methodologies/tools are implemented for all critical Delivery projects throughout the region.
- Grow and contribute to the Brazil Delivery revenue targets (specifically responsible for implementation revenues, academy revenues, project & program management revenues). Identify pro-actively incremental sources of revenue.
- Act as escalation point for resolution of operational incidents that could generate substantial operational impact for customers. Ensure problems of varying complexity are resolved to the customer's satisfaction and take accountability for the customer's overall delivery satisfaction with MasterCard Worldwide.
- Build, nurture and develop a high performance team.
Qualifications and Experience
• Master degree required or equivalent through work experience with emphasis on business and information technology and/or payment industry experiences.
• Fluency in English
Skills and Competencies
• Proven executive management credibility. Prior leadership and managerial roles are required.
• Capable of overseeing the management of multiple critical delivery projects in parallel in a structured and controlled manner.
• Track record of managing complex programs/projects is required.
• The individual must possess outstanding interpersonal, influencing and negotiation skills.
• Demonstrable teamwork skills are required.
• Must be articulate and creative, adept at delivering face-to-face presentations to a senior audience and/or a broader organization.
• Ability to work effectively and influence others across all spectrum of the customer's organization.
• Ability to develop outstanding working relationships with country managers of the Western Europe division.
• Ability to grasp technology issues and translate them into solutions to problems and/or to address business opportunities.
• Extensive knowledge and demonstrable application of financial industry/banking operations and business practices with a strong focus on payment products (issuing and acquiring). The preferred competence areas are: authorization, clearing, settlement and fraud & risk management tools.
• Strong analytical/problem solving and planning skills.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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