Telephonic Counselor Job Listing at Medical Mutual in United States of America (Job ID e712552e-48d5-4234-8733-786ca2063404)

Description

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. 

Provides telephonic/virtual, and /or face to face counseling, coaching, resource coordination, and case management for Employee Assistance Program members who call for immediate support. Manages consultations with human resources managers, referrals, documentation, and research.    

Note: This position allows you the flexibility to work remotely. 

Responsibilities 

• Conducts telephonic triage and assessment, providing in the moment support to members on issues, including but not limited to:  behavioral health, substance abuse, relationship, and work-life, and coordinates resources.
• Coordinates and completes case management of intakes.
• Makes clinical determinations in adherence with Company risk policy and in the member and Company's best interest.
• Provides referrals to service provider network and/or other resources as appropriate for financial concerns, legal concerns, personal assistant, and work-life requests.
• As assigned, provides face to face and telehealth intake assessments triage, coaching, brief solution-focused counseling to members on issues, including but not limited to:   behavioral health, substance abuse, relationship, and work-life issues.
• Assists co-workers/afterhours vendor with case completion and follow up.
• Consults with service providers to make referrals and complete session authorizations.  Follows cases to completion.
• Utilizes computer-based case management system to complete professional documentation.
• Consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns.
• Maintains industry knowledge, ethical code, and licensure requirements in the state of licensure.
• Performs other duties as assigned.

Qualifications - External 

Qualifications 

• Master's degree in behavioral health field (social work, psychology, counseling, or related field).
• 5 years of experience as an Employee Assistance Program (EAP) Counselor or equivalent behavioral health clinical experience.

Professional Certification(s): 

• Licensed Mental Health Clinician, Certified HR Professional, or Certified EAP Counselor preferred (or other industry recognized licenses: psychology, social work, etc.)
• Active, current, and unrestricted license in the state employed may be required for face-to-face counseling.

Technical Skills and Knowledge: 

• Assessment, triage, in the moment support, research and case management skills.
• Intermediate proficiency using Windows-based programs and applications, including Microsoft Office skills.
• Knowledge of behavioral health conditions, levels of care, and discharge planning.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) regulations.