Description
Department: Pediatric
Schedule: Monday-Friday, 8:00am-4:30pm
Job Summary:
Manages the coordination of the office policies and procedures and monitors the productivity and efficiency of the administrative office and clinic. Trains and supervises the staff, assists in team problem-identification and problem-solving activities. Oversees the operational development regarding patient care, assists in the strategic planning of revenue generation, and provides oversight to the function of patient appointments and compliance of patient medical records. May assist with oversight of budget and associated accounts.
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:
Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Assists in the preparation of the department budget and monitors accounts on a timely basis; apprises management of variances.
Maintains payroll records, time and attendance, and personnel records.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required. Participates in multidisciplinary quality and service improvement teams.
Performs a variety of complex and confidential administrative duties. Exercises considerable discretion and independent judgment and can analyze complex information requests and determine complex trends.
Responds to and resolves problems and complaints.
Supervises procurement activities for the department, including purchasing, receiving, storage, inventory control and utilization of equipment, materials and supplies. Responsible for the maintenance, performance, and repair of equipment, furnishings and facilities.
Supervises the daily clerical/office operations of the department. Assists in selecting, training, orienting, and assigning department staff. Develops performance standards, evaluates performance, and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information.
Provides training for all new department staff.
Supervises the maintenance and preparation of records, files and other documents.
Supervises proper maintenance of Medical Records and confidentiality related to patient care.
Oversees the staff management of Medical Records ensures compliance to all HIPPA standards, policies and procedures.
Manages the joint fellowship program for the Division.
Coordinate review and processing of applications, scheduling interviews, processing candidate evaluations, and reporting matching programs.
Works with the Fellowship Program Director and serves as the Divisional Liaison to the Graduate Medical Education Office providing necessary budgetary data and attending required GME informational sessions.
Maintains clinical rotation schedules for fellows, at on and off-site training programs, in conjunction with the chief of service; maintains fellowship program records and evaluations; tracks participant progress through program ensuring completion requirements; coordinates information required for ongoing program recertification.
Manages all other educational programs for the division including residency and medical student rotations, and continuing education.
Responsible for the timely reconciliation of billing and responding to all related requests for reconciliation of billing, rejections, lag, etc. with the Physicians United Billing Service.
Gathers and/or researches and organizes all medical and financial information to ensure internal and external customer satisfaction, cost effectiveness, and efficiency of practice operations
Manages practice activities to facilitate billing.
Stays current with changes in billing regulations, and medical record requirements and communicates these changes to faculty and staff.
Offers suggestions and observations in areas that will enhance the billing operations and process regarding patient care and revenue generation/protection.
Supervises patient appointment scheduling according to regulations, policies and procedures using the managed care matrix, pre-registration and registration and referral requirements.
Qualifications:
Bachelor's degree required (One year of relevant education may be substituted for one year of required work experience)
3-4 years directly related work experience required
Previous personnel management experience as well as financial management preferred
Excellent written and verbal communication skills required.
Proficient in Microsoft office suite, knowledge of web-based database management and electronic file maintenance, and an understanding of spreadsheet applications.
Ability to interact with diverse physicians and managers.
Excellent leadership and organizational skills.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
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