Description
General Summary of Position
MedStar Washington Hospital Center has PRN opportunity for a Call Center Coordinator. This position collaborates with the departmental leadership of Support Services and oversees all hospital services requests, bed movement and placement of patients and helps to monitor efficient transfers and discharges for enhanced throughput. Serves as the coordinator for the base station for the Environmental Services, Linen Distribution, Central Patient Transport, Supply Chain, Food Services, Biomed, Clinical Equipment Support, Facilities as well as a liaison for Information Technology requests. Receives incoming telephone calls and dispatches to Support Services departments accordingly.
Location: MedStar Washington Hospital Center
Staus: PRN (as-needed)
Schedule: Hours per week will vary. May work day, evening, or overnight shifts as well as weekends and/or holidays.
PRN positions are generally not eligible for benefits.
Primary Duties and Responsibilities
Minimum Qualifications
Education
- High School Diploma or GED required.
Experience
- Less than 1 year such as an operator/receptionist or in a customer service environment (e.g.: telemarketing or telephone operator) or general office environment required.
Knowledge, Skills, and Abilities
- Strong verbal and written communication skills
- Good technical/mechanical aptitude
- Excellent organizational skills
- Highly motivated individual with minimum typing speed 45+wpm, with minimal errors.
- Excellent customer service skills
- Ability to work independently and as a team member in a very demanding fast-paced environment with courtesy and respect for our customer
- Ability to multi-task and prioritize.
This position has a hiring range of $28.20 - $47.30
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