Description
General Summary of Position
MedStar Washington Hospital Center has a full-time position available for a Communications Center Customer Service Representative. This position supports the hub of communication at MedStar Washington Hospital Center (MWHC). Provides the initial contact and impression for callers to the hospital and assists customers with incoming and outgoing services. Acts as the point of contact for the activation of in-house emergency response systems. Executes requests to page clinical and non-clinical associates. Answers questions relative to patient information in accordance with MWHC policy. Provide information in response to inquiries about products and services and to handle and resolve complaints.
This department is open 24 hours a day and flexibility to work day, evening, overnight shifts and rotating weekends will be required. This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722.
Primary Duties and Responsibilities
Minimum Qualifications
Education
- High School Diploma or GED.
- May require up to l year of technical or other specialized training.
Experience
- 6 to 12 months experience such as in a customer service environment (e.g.: telemarketing or telephone operator) where keyboarding is required,
Knowledge, Skills, and Abilities
- Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
- May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, comparison or checking of reports, records and related data. Job requires extensive keyboarding, hand writing and use of telephone equipment.
This position has a hiring range of $20.941 - $31.852
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