
Description
General Summary of Position
Assists customers with the creation of service requests in the hospital in which they are located. Assists customers with questions regarding computer technology (hardware and software) as well as facilitation of issues and problems. Assists with the design, implementation, and maintenance of local administrative, financial, and clinical applications. Helps define requirements, process and use documentation, product testing, product troubleshooting, product upgrades, and report development.
Primary Duties and Responsibilities
Minimum Qualifications
Education
- Bachelor's degree in Computer Science; or, an equivalent combination of education and technical experience required
Experience
- 5-7 years 6 years of progressively more responsible job-related experience, preferably in an IS/healthcare environment required
Licenses and Certifications
- No special certification, registration or licensure required
Knowledge, Skills, and Abilities
- High-level problem-solving skills to be used to resolve difficult human, technical, clinical, or administrative problems within a technical environment.
- Ability to gain internal contacts necessary to effectively advise, consult or counsel others to gain cooperation and acceptance of ideas or actions.
- Excellent verbal and written communication skills.
- Must be willing to carry a pager/cell phone and be available for 24 x 7 on-call support to include weekdays, evenings, weekends, and holidays. Frequency of rotation will vary depending on need/size of department.
This position has a hiring range of $80,995 - $152,027
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