Description
General Summary of Position
The Office Assistant will perform a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. These duties may vary by department and/or site and may include: patient registration, patient scheduling, coordinating the physician order re-certification process, insurance verification and coordination of services for patients, charge entry and reconciliation functions, co-payment and daily cash receipt responsibilities, assisting with medical record operations on a daily basis, greeting, registering and escorting patients, completing patient set-ups, turning over patient rooms and ensuring that the exam room is properly cleaned and prepped, performing other patient care duties determined by the therapist or physician, editing and distributing clinical dictations, order and maintain clinical and administrative supplies, creates patient registration packets for patients and/or billing department, and providing front office and/call center coverage and assistance.
Primary Duties and Responsibilities
Minimum Qualifications
Education
- High School Diploma or GED required and
- Associate's degree (A.A.) preferred or
- Bachelor's degree from a college or university in healthcare preferred or
- related field preferred
Experience
- Less than 1 year 3 months of related experience/and or training in a fast paced medical office setting for therapy/ambulatory offices required and
- Less than 1 year Experience in a medical office required or a combination of experience and education will be accepted for outpatient physician centers. required and
- Experience working in a role involving customer service preferred
Knowledge, Skills, and Abilities
- Must have excellent customer service, as well as excellent verbal and written communication skills.
- Has a basic knowledge of Microsoft office products including Word, Excel and Outlook.
- Must be a highly organized, process oriented individual who has the ability to multi-task, be flexible and be a self-starter.
- Has the ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.
- Friendly and professional when interacting with patients and visitors at all times.
- Serves as the initial face and the initial voice of the clinic and must project a positive and professional image at all times.
This position has a hiring range of $17.5 - $28.73
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