Patient Advocate Job Listing at MedStar Medical Group in Baltimore, MD (Job ID req45353)

Description

General Summary of Position
Ensures that all patients, families and guests receive the best customer service experience by eliminating conflicts, offering coaching, and creating a consistent welcoming experience across all our entry points. Works collaboratively from a leadership level with all functional units, departments and clinics to resolve patient complaints and grievances. Ensures department compliance with The Joint Commission guidelines.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• Bachelor's degree in Business Management, Hospitality, Healthcare Administration, required or
• another related field required

Experience

• 1-2 years 2 years of progressively more responsible job-related experience, ideally in the areas of service excellence. Working knowledge of improvement processes. required

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State (DRLIC) Valid driver's license in the State of Maryland. required

Knowledge, Skills, and Abilities

• Verbal and written communication skills.
• Basic computer skills preferred.
• Fluency in Spanish a plus.

This position has a hiring range of $23.19 - $40.61