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Company: MedStar Medical Group
Location: Olney, MD
Career Level: Entry Level
Industries: Not specified
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Description

Status: Per diem (PRN) - Benefits and PTO are not offered
Availability Needed: Every other Tuesday 12:00pm-12:30am

Must be available for mandatory training schedule in the first 90-days of employment: Tuesday-Thursday, 8:00am-4:30pm (3 consecutive days, 1 week only).

Under the direction of the Admissions Manager, is responsible for day to day monitoring of work flow in a specific area of patient registration. Acts as a resource to the staff for operational issues and to any other customer who may need assistance.


Education
  • High School Diploma or GED required
Experience
  • 3-4 years Experience in fast paced customer service environment, preferably in medical setting required
Knowledge, Skills, and Abilities
  • AbIlity to read, write, and communicate effectively in English.
  • Ability to communicate effectively with all levels of internal and external customers.
  • Moderate Computer skills
  • HIPAA polices on Confidentiality
  • Registration: Performs all duties related to patient registration process. Accurately completes all MSP forms and admissions paperwork. Collect demographic and insurance information, ensuring accuracy and completeness. Explains processes and procedures to patients and family members. Obtains signed copies of required forms and information such as Directory preference NOPP consent to treat, financial responsibility and patient identification verification. Collects co-pays and deductibles from the patient. Verifies insurance information through HDX and EVS. Complete pre-admission information forms. Distributes Blank copies of the Advance Directive to all inpatient Admissions Collects and scans completed Advance Directives, insurance cards and signature forms.
  • Customer Service: Provides all services needed by patients and family members to ensure a smooth and efficient registration process. Greet patients. Ensures that patients and family members understand processes and procedures. Answers and screens incoming phone calls. Provides explanation and copy of requirements while demonstrating consideration for individual preferences. Responds to patients' questions and concerns.
  • Development: Maintains current knowledge and develops new knowledge. Works with supervisor to identify learning needs and takes actions to address these needs. Attends hospital sponsored training programs as required by the department. Meets all mandatory obligations.
  • Organizational knowledge: Works effectively within and between departments. Participates on inter-departmental teams and committees, communicating unit knowledge as appropriate. Provides department/unit with information and knowledge acquired during participation with interdepartmental teams and committees. Demonstrates a constructive approach during all interactions with staff, supervisors, and managers both inside and outside the unit.


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