Patient Service Representative – Clinic Float Pool Job Listing at Mercy in St. Louis, MO (Job ID 964412)

Description

Patient Service Representative – Clinic Float Pool 

Mercy Southfork | 12700 Southfork Rd, St. Louis, MO 63128

Schedule: PRN | Monday–Friday | Flexible Daytime Hours

Are you someone who thrives in a fast-paced environment, enjoys variety in your workday, and finds purpose in helping others? As a Patient Service Representative in Mercy's Clinic Float Pool, you'll play a vital role in delivering exceptional care and service across multiple clinic locations in the St. Louis area.

This is more than just a job—it's an opportunity to:

• Enjoy flexibility with weekday-only scheduling (no evenings or weekends required)
• Gain diverse experience by supporting a variety of clinic teams and specialties
• Make a meaningful impact on patients and communities across the region
• Be part of a mission-driven organization rooted in compassion and excellence

Whether you're looking to expand your skills, re-enter the workforce with flexibility, or simply want to be part of something bigger—this PRN role offers the perfect balance of purpose and adaptability.

What You'll Do:

• Welcome patients with warmth and professionalism, ensuring a positive experience from the moment they arrive.
• Float between various clinic locations, supporting different teams while maintaining consistent, high-quality service.
• Manage front desk operations—answer phones, create Epic charts, handle mail, scan documents, and more.
• Coordinate patient flow by managing check-ins, check-outs, and appointment scheduling with care and accuracy.
• Handle cash drawer responsibilities when needed, ensuring secure and accurate transactions.
• Support clinic operations by using and maintaining essential office equipment.
• Adapt to evolving workflows and Epic updates, staying flexible and informed.
• Maintain a clean, safe, and welcoming environment in reception areas, following infection control guidelines.
• Ensure confidentiality and accuracy in all patient interactions and documentation.

Qualifications:

Patient Service Representative

• Education: High school diploma or equivalent
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
  All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only)

• Education: High school diploma or equivalent
• Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.
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Why Mercy?

• 401(k) with employer match
• Free on-site parking
• Opportunities for career growth
• Supportive, mission-driven culture
• A chance to be part of something bigger—our healing ministry

We're Bringing to Life a Healing Ministry Through Compassionate Care

At Mercy, you'll be part of a supportive community that's with you every step of the way—especially on the tough days. You'll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve.

What Makes You a Great Fit?

You're compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we'd love to meet you.

Ready to float with purpose? Apply today and join us in delivering exceptional care—wherever it's needed most.

Find us at:  

Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers

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