Description
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR seeks a talented professional to join in the position of Track Services Representative based in our Concord, North Carolina office.
The Track Services Representative is responsible for delivering the ultimate guest services experience to customers at venues across the country. This role is primarily responsible for providing customer and technical support at the shop and trackside services included in rental contracts.
Duties include but are not limited to:
- Serve as event contact for at-track rentals of radios and equipment; prepare orders for events per contract specifications; manage distribution and return of equipment.
- Provide customer service and technical support to Team Services and corporate rental customers.
- Maintain knowledge of equipment operations in order to answer questions and address any customer concerns regarding product features and setup; perform trouble shooting, repeater setup, radio programming, etc.
- Deliver the highest level of trackside customer service to customers.
- Maintain, track, and service rental equipment, including regular inventory review and miscellaneous record keeping.
- Maintain frequency coordination for each event, communicating and distributing updates when needed
- Maintain proficiency in programming and operating 2-way radios; direct end users on operation and features as needed
- Perform general service and repair of 2-way radios and accessories (headsets, interface cabling, adapters, antenna cabling).
- Travel: 75%, including weekends and holidays
Required skills / experience:
- Associate's degree (A. A.) or equivalent from two-year college or technical school and a minimum of one year related experience and/or training; or equivalent combination of education and experience. Customer service experience preferred.
- Proficient on company provided hardware and software.
- Ability to communicate effectively; excellent verbal, written and listening communication skills
- Organizational and problem-solving skills
- Ability to interact professionally with the public and to deal effectively with questions and/or issues as they arise
- Ability to establish and maintain effective working relationships with colleagues as well and internal and external customers
- Ability to work independently as well as in team settings
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle or feel; and talk or hear.
- The employee frequently is required reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee is frequently required to lift up to 50 pounds.
- Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
Apply Now!
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
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