Lead Customer Service Rep - Flooring Job Listing at NFM in The Colony, TX (Job ID 19794)

Description

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why:  A FUN, stable work environment, with no layoffs in our history.  A safe place to work and shop, development opportunities leading you to the career of your dreamsand a culture that encourages volunteering and serving our communities.

Pay Range: $20.05 - 27.57 hourly Job Description: Your Piece of the Puzzle   Do you like helping others? NFM is looking for a Lead Customer Service Representative to coach, train and support Customer Care staff. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!   Job Duties: A Day in the Life Train: Empower staff to make decisions that are best for our customers Coach: Enhance staff strengths, recognize opportunities for improvement and monitor performance Support: Act as backup to absent manager to resolve customer situations Monitor: Track all queues and adjust schedules to accommodate peak hours Assist: Offer cost effective solutions to customers to resolve conflicts Assess: Review department emails, social media requests, credit memos, credit adjustments, and staff questions Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that's what we love.   Qualifications: Can You Check These Boxes? High School Diploma or GED 3-5 years of customer care experience that has included answering customer questions and concerns on a regular, one-to-one basis 6 months' experience in NFM's customer care division Ability to negotiate with customers to find a mutually agreeable solution Prior supervisory or management experience preferred Previous phone experience, computer experience, and retail experience preferred English/Spanish bilingual speakers preferred Ability to work night, weekend and/or early morning hours based on business needs Pre-employment screening includes, but isn't limited to, criminal background check

Benefits: What's in It for You?

As a full-time member of our NFM Family, you will enjoy:
 

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)  
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)    
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year.  NFM's 401(k) also offers Berkshire Stock as an investment option

  Nebraska Furniture Mart is an Equal Opportunity Employer

 Apply on company website