Description
RESPONSIBILITIES
- Deliver proactive patient care coordination
- High volume scheduling of healthcare and in-house screening appointments.
- Conduct patient reminder calls and messages
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Create agendas for the outbound calls to patients
- Provide a positive five-star customer experience
- Help to create healthy, conscientious, and loyal patients
- Ensure complete, accurate data entry during the patient encounter
- In-depth knowledge of Nirvana Healthcare; this may include clarifying directions and describing the scope of basic services
- Forward patient concerns and inquiries to the appropriate individual/s to ensure expeditious follow-up.
- Maintain excellent attendance so that your department is always covered
- Serve as a team player
- Perform tasks independently and efficiently, with minimal supervision
- Meet additional performance expectations as communicated by your supervisor
REQUIREMENTS
- Ability to work at least 8 hours each day, 5 days per week, including weekends and evenings
- Have a patient and empathetic attitude
- Fluency in English and Spanish
- Demonstrate a professional demeanor with patients and staff
- Speak clearly and with a friendly tone in all interactions, on the phone and in person
- Comfortable working in fast-paced environments
- Excellent time management, attention to detail, precision, and accuracy in written reports and records
- A professional and personable demeanor, including maintaining composure in stressful situations, reliability, and integrity
QUALIFICATIONS
- High school diploma or General Education Diploma (GED)
- Previous experience as a customer service representative or in the hospitality industry
Job Type: Full-time
Salary: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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