Description
Overview Job Skills / Requirements
The Field Supervisor will be responsible for managing after-hours scheduling operations and ensuring quality control in the field, 24 hours a day. This will be achieved by acting as a single point of contact for officers, coaching and supporting field staff, leading incident management and investigations, prioritizing response and resource allocation, liaising with internal stakeholders, and engaging with clients as needed.
Job Duties Include, but Are Not Limited To:
- Manage after-hours short-notice book-offs using WINTEAM, remaining on standby until a replacement is confirmed and on site. The same process applies to all urgent coverage requests.
- Visit all special contract sites at start-up to establish post orders and train officers on reporting software.
- Oversee support and service delivery functions at static sites and within mobile operations.
- Assist the mobile team with ad-hoc patrols when required.
- Monitor and respond to alarm calls in a timely and efficient manner.
- Ensure successful completion of priority operational tasks as requested by the Client Service team, and communicate outcomes and feedback.
- Attend and support all escalated incidents and investigations, including operational occurrences, workplace injuries, and officer conduct matters.
- Conduct proactive quality assurance visits across all Paladin sites to ensure staff are properly trained and deliver services to the highest standard.
- Complete Security Program Audits of site equipment, documentation, staff training, and compliance in coordination with the Client Service team.
- Handle escalated staffing issues, disciplinary matters, interpersonal concerns, employee recognition, and accolades.
- Perform other duties as required to support Paladin's operational needs.
Standard First Aid, CPR Level C
Valid Driver's License
Minimum of 2 Years Security Experience
Minimum 1 year of Security Supervisory Experience
Valid Manitoba Security License
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and w believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance
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