Description
Position Summary:
Penske's Brokerage division is looking for an Account Representative to become part of an excellent team. This is a great opportunity for an individual who is self-motivated, has strong customer service and computer skills, strong attention to detail and is enthusiastic to work in a constantly evolving environment. This position coordinates all processes and functions of load planning and freight movement.
Benefits: Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits/
Salary: $20.67hr - $25.82hr
Major Responsibilities:
- Process customer orders, plan & optimize shipments into loads, tender freight to third-party carriers
- Update Transportation Management System/Mercury Gate with current shipment information.
- Provide visibility to management and the customer by tracking, process over-sight, auditing, researching and troubleshooting operational issues or functions.
- Complete daily logs and trackers
- Weighs alternative financial decisions before taking action
- Other projects and tasks as assigned by supervisor
- Monitor appointment times, transit times, and other load details to anticipate potential challenges that could affect rates, service levels, or capacity.
- Identify if timing or scheduling constraints could increase costs or lead to service challenges. Engage Senior Account Manager or Senior Operations Manager to adjust plans as needed to avoid rejected or unserviceable loads.
- Maintain accurate load details, customer communications, and updates to ensure all records are complete and accessible.
- Organize all shipment documents to ensure easy access for tracking, reporting, and necessary adjustments.
- Daily checks of scorecards to ensure information is input timely.
Qualifications
• Bachelor's Degree in Business or Supply Chain Management preferred
• Two (2) plus years of experience in Transportation/Supply Chain preferred
• Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment
• Excellent problem solving and customer service skills
• Advanced desktop computer skills including Microsoft Excel and Outlook required
• Strong customer focus
• Ability to develop and maintain professional working relationships with customers as well as Penske associates
• Ability to adapt in a dynamic environment
• Strong organizational skills
• Strong written and verbal communication skills
• Must be able to learn and regularly operate various computer systems across different platforms
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Job Category: Logistics/Supply Chain
Job Function: Account Management
Job Family: Sales
Address: 500 W MADISON ST STE 1180
Primary Location: US-IL-Chicago
Employer: Penske Logistics LLC
Req ID: 2511901
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