Description
This role offers a hybrid schedule.
Position Summary:
The Operations Coordinator- Collision, will complete administrative processes of the collision center (centers) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support collision center leaders by providing guidance and information that contributes to performance and profitability. The Operations Coordinator is an entry level role intended to prepare you for a career in various roles at Penske Collision.
Working Location: 3940 Eastern Ave. SE Grand Rapids, MI 49508
Responsibilities:
• Welcomes and communicates with customers in person, and through phone/email.
• Initiates the repair process by creating a collision vehicle file for hand-off to the collision appraisers to begin repair estimates.
• Seeks repair approvals and updates internal and external customers on the status of their collision repairs.
• Tracks and coordinates collision outside services such as sublet repairs and vehicle hiking.
• Partners with corporate support services and establishes a collaborative relationship of local / centralized functions to support misc. other collision center operations.
• Perform process analyses and reviews in areas such as billing, credit memos, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
• Use systems or reports such as Summit, Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement.
• Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.
• Other projects and tasks as assigned by manager.
Qualifications:
• High school diploma or equivalent required, degree preferred
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Competent written and verbal communication skills
• 2 years+ experience in customer service financial administrative experience requirement
• Agile and quick learner, enjoys collaborative projects and continuous education
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended lengths of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
What we Offer You:
Penske values the well-being of our employees and their families. That's why we offer competitive wages and a wide range of benefits, including medical and dental insurance, prescription drug card, 401K and pension plans, flexible dependent care and medical spending accounts, spouse and child life insurance, employee referral bonus, and discounts with Penske partners
All new maintenance supervisors at Penske are enrolled in a training program to provide you with critical job skills, including vehicle componentry and maintenance technology. The training focuses on service department management, effectively leading associates and customer engagement.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Administrative
Job Function: Administrative Support
Job Family: General Administration
Address: 3940 Eastern Ave SE
Primary Location: US-MI-Grand Rapids
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2513357
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