Engineering Manager - PaaS Job Listing at Qualtrics in Mexico City (Job ID 6603266)

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

 

Software Engineering Manager - PaaS

 

Why We Have This Role

Qualtrics is seeking a hands-on, product-minded Software Engineering Manager to join our growing ETL Workflows Platform team in our Mexico City office. You will lead and grow a team of talented engineers responsible for designing, building, and operating highly scalable, mission-critical services that power our ETL and data automation products. This key leadership role blends deep technical expertise with mentoring passion and architectural decision-making for distributed systems, primarily built with Go, NodeJS on the backend and React on the frontend, all running on AWS.

 

How You'll Find Success

• Lead, mentor, and empower a high-performing team of software engineers, fostering a culture of innovation and ownership.
• Build trusted relationships through effective communication with product managers, cross-functional teams, and customers.Exhibit a strong level of curiosity and eagerness to learn.
• Demonstrate initiative and resourcefulness in problem-solving.
• Collaborate effectively with managers and cross-functional teams.
• Approach challenges with an analytical mindset, striving for effective solutions.
• Stay hands-on by participating in code reviews, technical design discussions, and occasionally contributing to the codebase.\
• Ensure operational excellence including monitoring, alerting, and performance of your services.
• Recruit, hire, and develop top engineering talent to build a world-class team.

 

How You'll Grow

• Partner with product managers and cross-functional teams to define the technical vision and roadmap for our data automation and connector ecosystem.
• Drive architectural decisions and promote engineering best practices for building robust, scalable, and maintainable microservices.
• Develop your leadership by guiding the team through complex, large-scale software product shipping and operation.
• Expand Qualtrics' presence as a central engineering hub in Mexico City within our PaaS business unit.
• Take on a leadership role influencing Qualtrics product engineering leadership across regions.

 

Things You'll Do

• Own the engineering roadmap for the ETL Workflows Platform and collaborate with stakeholders to build quarterly plans.
• Actively manage, mentor, and coach your team, fostering professional development and strong team culture.
• Instill best practices for software development and documentation, ensuring high-quality deliverables on time.
• Guide your team to develop scalable microservices and event-driven platforms supporting core infrastructure for Qualtrics clients.
• Work closely with global clients to provide solutions and ensure outstanding customer experiences.
• Help grow the Mexico site and global engineering team by implementing hiring plans and career development strategies.

 

What We're Looking For On Your Resume

• Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
• 8+ years of professional software development experience, with a strong background in backend or full-stack engineering.
• 3+ years of formal experience managing a team of software engineers.
• Proven experience shipping and operating complex, large-scale software products.
• Experience with modern cloud technologies such as AWS, Azure, or GCP.
• Hands-on proficiency or strong knowledge of Go, NodeJS, TypeScript, and/or Java.
• Deep understanding of distributed systems, microservices architecture, and event-driven platforms (e.g., Kafka).
• Passion for building intuitive and powerful developer platforms and tools.
• Experience building AI-powered products or working with machine learning platforms.
• Experience building and shipping enterprise-grade SaaS/PaaS solutions for US-based customers.

 

What You Should Know About This Team

• The ETL Workflows Platform Organization is the central nervous system for all customer data movement within Qualtrics.
• We own core infrastructure empowering clients to load operational data into Qualtrics and extract experience data to their systems.
• Our ecosystem includes connectors and low-code/no-code automation tools like Web Service

 

Our Team's Favorite Perks and Benefits

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents. 
• Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Variable allowances for wellness, meals, transportation, and more. 

  The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.  

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