Localization Team Lead Job Listing at Qualtrics in Dublin (Job ID 5916439)

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.   Localization Manager   Why We Have This Role Qualtrics is seeking a skilled Localization Manager to lead the Global Experience team. This team sits in the new Product Marketing (PMM) Scale Team within the Product Marketing organization. As the Manager of the Global Experience team, you will help leaders at Qualtrics make the right language investment decisions for our international growth trajectory. You will work in partnership with Go-to-Market, Marketing, Sales, and Product to grow our numbers in new territories.   The team that you will lead includes:  

• Program Management - A Center of Excellence that owns the governance and program management for how we operate across languages and geographies and designs bespoke localization programs around each team's tech and content needs
• Language Technology - A language tech stack that allows all of our content repositories across product, support, and demand generation to produce, store content, dialogue and integrate seamlessly with each other in a continuous localization operating model
• Supply Chain - A linguist and AI language services sourcing and supply chain management program that allows us to outsource the production of multilingual content in a fully agile, back-and-forward scalable manner, for optimal subject-matter expertise access and cost-effectiveness
• Quality Enablement - A language quality program that allows us to constantly measure the effectiveness of our translations and their impact on our platform usability; the program also provides linguists with product & brand voice training, and with an optimized translation environment to raise the bar of our content and comms

This role also requires great executive presence, strong stakeholder management skills and a level of agility to adapt as Qualtrics develops innovations, tackles new market opportunities, and grows organizationally. Mission critical for the growth of our business, the ultimate goal of this role is to help Qualtrics successfully drive global go-to-market motions which increase sales productivity and effectiveness.       How You'll Find Success

• Devise data-driven localization strategies that maximize the Return On Investment
• Coach your team to deliver excellence as they work cross-functionally and across geographies
• Be the champion and continue influence of localization as critical to market expansion
• Develop, run and lead a successful process across global stakeholders to scale this function effectively
• Influence stakeholders to adopt best practices and standards of global-readiness in both planning and execution
• Establish the governance framework, the standards (including SLAs), and playbooks for what and how we localize
• Collaborate with the Analytics team to capture and analyze data points that show the impact of our work on the company's bottom line, and use data to make decisions that grow our presence in markets outside of the US
• Prioritize team initiatives to drive scale for PMM and ROI for the business
• Assess  innovative ways to reach more customers and prospects with multilingual content at scale

  How You'll Grow You will experience substantial professional growth and development as you'll be at the forefront of implementing, managing, and innovating localization strategy in a dynamic, global PMM environment, honing your skills in establishing and running critical localization processes and overseeing complex, multi-faceted localization initiatives. Your expertise in managing complex localization strategies will expand as you refine localization processes, launch successful localization programs, and lead a team of localization experts. Collaborating with a diverse range of talented professionals and leaders across the organization, you'll enhance your leadership, ownership, and influence capabilities and develop a deeper understanding of global GTM strategies. This position offers a unique opportunity to interface with the many senior leaders at Qualtrics, leading and supporting multiple key company initiatives. The value you drive in this role will have direct impact on the success of our business growth.   Things You'll Do Define, own, and run the Localization Process and Roadmap. This will require project management, change management, and the ability to influence and align stakeholders to a streamlined localization process. You'll be responsible for driving the workbacks for the process, engagement, and ensuring on-time quality delivery of localized content for our business and customers.   A day in the life Advocacy and influencing

• Educate stakeholders regarding global readiness with a focus on language
• Raise awareness of the impact of our team's work on our company's success

  Team leadership

• Help the team prioritize efforts and create program roadmaps that align with the company's overall strategy and timelines
• Lead on team's goal settings with the avail of the OKR framework, and continuously check in to assess progress, manage risk, and redirect course if necessary
• Foster an inclusive and engaged team environment
• Coach the team into making the right decisions daily and help them prioritize work
• Lead on the performance and development process for GX

  What We're Looking For On Your CV

• 3-6 years of accumulated experience in one or more of the following fields: Localization leadership (incl. owner/driver of the localization roadmap), localization project management, or localization program management (preferably in the SaaS industry)
• 1+ years of previous experience as a people manager or lead
• Ability to multitask efficiently to anticipate roadblocks, diagnose problems and generate effective solutions
• Experience working with project management tools and systems to track and manage multiple workstreams (e.g. Jira).
• Experience working with localization software and tools (e.g. XTM, MT engines, CMS integrations).
• Demonstrated emotional intelligence, ability to thrive in ambiguity, and be a self-starter.
• Strong stakeholder management skills
• Strong presentation and communication skills, with extraordinary attention to detail
• Strong cross-cultural skills

We understand that experience comes in many forms. We don't just accept differences, we celebrate them, support them, and hire people from a wide variety of backgrounds. We're dedicated to adding new perspectives to the team - so if your experience aligns with what we're looking for (even if you don't check every single box), please apply!       What You Should Know About This Team Reporting to the PMM Scale Team leader, you will work with global and cross-functional leaders from sales, customer support, product marketing, field marketing, product and enablement to align and drive across these core go-to-market strategies. The PMM Scale Team is responsible for helping increase sales productivity and scaling our core Product Marketing functions by developing best-in-class, consistent, and globally specialized field assets and leading major GTM initiatives across our Customer Frontlines, People Teams, Strategy & Research, and Industry lines of business. Qualtrics solutions help companies to create exceptional customer experiences, high-performing teams, and products people love.   Our Team's Favorite Perks and Benefits

• Focus Fridays - no meetings!
• Regular team bonding, including monthly happy hours
• We believe in sharing Qualtrics' success which is part of the compensation for all employees

  The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.    

 Apply on company website