Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. Employee Experience Solution Architect Manager Why We Have This Role As a Solution Architect Manager at Qualtrics, you will lead a team responsible for architecting and delivering scalable, technically sound XM solutions through our partner ecosystem and direct engagements. You'll work closely with cross-functional teams—partners, customers, product, and engineering—to ensure our solutions exceed expectations and drive measurable business outcomes. This role is pivotal in scaling the delivery capability while fostering a culture of excellence and innovation within your team. How You'll Find Success
- Proven leadership managing solution architecture or technical delivery teams
- Deep technical expertise in SaaS platforms and enterprise solution design
- Ability to collaborate cross-functionally and build strong partner and customer relationships
- Skilled at driving and communicating project success metrics clearly
- Aptitude for mentoring team members and fostering their professional growth
- Comfortable leading discovery, scoping, and governance processes for complex projects
- Results-oriented with a proactive, customer-first approach to problem-solving
How You'll Grow
- Build and lead a high-performing team shaping the future of Qualtrics deployment capabilities
- Expand your expertise working on cutting-edge Experience Management technology and AI insights
- Partner directly with Qualtrics executives and strategic global clients on impactful projects
- Develop management and leadership skills through hands-on team mentorship and cross-org collaboration
- Influence the evolution of partner engagement and delivery standards at a company-wide scale
Things You'll Do
- Lead and enable your team to deliver high-quality, innovative XM solutions in partnership with global implementation partners
- Oversee large-scale, technically complex engagements from architecture through deployment and optimization
- Drive collaboration across Qualtrics and partner teams to ensure consistent communication and alignment on project objectives
- Implement governance frameworks and track success metrics to continuously improve delivery excellence
- Manage risk mitigation activities and remove obstacles to project success
- Champion knowledge-sharing, team development initiatives, and adoption of emerging technology best practices
What We're Looking For On Your Resume
- 10+ years of relevant experience in solution delivery or solution architecture
- (Preferred) Demonstrated experience managing directly or indirectly a technical architecture or solution delivery team
- Strong background designing and implementing SaaS or enterprise technology solutions at scale
- Success partnering with internal and external stakeholders to deliver complex projects on time
- Excellent communication skills, including the ability to articulate technical concepts to non-technical audiences
- Experience fostering a collaborative, high-trust team environment that prioritizes customer success
What You Should Know About This Team
- We are a dynamic, fast-growing team focused on innovation in Experience Management delivery
- Collaboration and cross-team support are central to our culture—we value diverse ideas and perspectives
- Direct exposure to leadership and opportunities to work on high-impact, strategic initiatives
- A culture of mentorship, continuous learning, and career growth is deeply embedded in how we operate
- Our team exemplifies Qualtrics' TACOS values—transparent, all in, customer obsessed, one team, and scrappy
Our Team's Favorite Perks and Benefits
- Flexible hybrid work model with 3 mandatory in-office days and 2 remote/flexible days
- Comprehensive benefits package including medical, dental, vision, life insurance, and wellness programs
- Access to global and regional employee resource groups (Q-Groups) promoting diversity and inclusion
- Regular team events, learning stipends, and a modern, collaborative office environment
- Recognized for company culture, leadership, and diversity with multiple Best Places to Work awards
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
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