Sr. Site IT Administrator Job Listing at ResultsCX in Plovdiv, Plovdiv Province (Job ID BG00440)

Description

Description
Sr. Site IT Administrator

The Senior Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects. The Senior Site IT Administrator will provide high-quality information services support, query response, provision of information and ensure the smooth running of IT applications. Assists IT Manager in the introduction and maintenance of information and peripheral systems in the company; maintains available hardware and software, analyzes change needs, and makes suggestions for updating and improving the system. Delegating tasks to the system administrator ensuring their execution. We expect greater of ourselves... What's Your Greater? Come find it at ResultCX!

• Provide IT Support to call center employees and agents • Proactively seek out potential IT problems/unreported issues, and report to Corporate IT • Promptly escalate high level outages to corporate support, and assist with resolution • Perform coordinated tasks associated with Corporate IT projects affecting the site • Attend meetings with Corporate IT and conference calls with remote IT personnel • Maintain IT documentation of processes and applications • Assist Corporate IT with enforcement of IT policies and security auditing • Handle facilities administration, including working with local vendors, contactors, and service providers • Perform all functions as defined in the Call Center IT Roles and Responsibilities documentation • Provides conditions for high-quality information services, answering queries, providing information, ensuring smooth running of IT applications • Responsible for organizing daily system support for the servers; • Ensures the implementation of security procedures and regulations; • Keep business information confidential; • Answering inquiries, providing information, troubleshooting employee computer equipment • Install security patches, service packs, antivirus programs and antivirus definitions; • To install, configure and maintain workstations with an operating system, as well as client company software where necessary; • To install local, network printers and other peripheral devices; • Administer and control users' access to the database; manages and monitors the addition of new users to the networks; provides and maintains network protection against unauthorized access attempts; • Configure, setup and maintain office applications, workspace localization software, anti-virus packages and more; • Implement, through the use of the system administration tools, the provision of a security policy and prevention of attacks against the company's information system; • To provide technical support for the available hardware and make proposals for periodic technological updates; • Participates in working groups for studies and analyzes of the productivity and efficiency of the information infrastructure, new technological products and preparation of projects for expansion and improvement of the information system of the company; • To report to the IT Manager on any current problems with the available hardware and software; make proposals for the purchase of new upgrades of existing software products by performing their installation and maintenance; • To provide training for employees in working with software products; assists them in problems with their work with the software; • Manage data backup and storage infrastructure for Sofia & Plovdiv operation • Administration of Office 365 Services: Exchange, SharePoint, OneDrive, and Teams • User Administration (Azure Active Directory, Office 365) • Modern Device Management via Intune • Maintain awareness of Office 365 roadmap, releases and license levels • To carry out other actions assigned to him by the IT Manager. • To provide on-call support out of hours (evenings & weekends) on a rotation basis.

• A 2-year degree in a technical field or equivalent experience • 2+ years additional experience in a dynamic IT systems administration/helpdesk environment, or providing hands-on support to 100+ end users • In-depth knowledge of Windows operating systems and experience with a wide variety of software applications • Experience installing/troubleshooting PC/server hardware components • Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies • Broad experience with Imaging of Windows PC using a variety of tools • The ability to hear and understand customer inquiries and oral instructions from supervisors in person, in writing, and over the telephone • The ability to read and create paper and electronic documents such as technical diagrams, flowcharts, presentations, etc. • The ability to read, write, and verbally communicate in English at a proficient level • Excellent motivation, dependability, accountability, and punctuality • The ability to lift and move goods weighing up to 30 pounds • Schedule flexibility, Overtime and after-hours on-call availability • A 4-year bachelor's degree in a technical course of study (preferred but not required) • Microsoft desktop technology certified (preferred but not required) • Higher education: Bachelor/Masters degree in the field of information technology or equivalent. • Professional experience: Minimum 5 years of professional experience in a similar position. • Foreign languages: Fluent English, written and spoken. • 3-5 years in an Exchange/O365 Administration role or Service desk support of these products. • MCSA and/or MCSE certification in Microsoft Office 365 is encouraged • Excellent knowledge of Windows networking and operating systems, Windows Server and Microsoft Office suite, Linux, office applications, Networking: TPC / IP based networks, Application Server. • Is responsible for their own results from the accurate and quality fulfilment of the tasks approved by the present job description. • Responsible for the received official information. • Responsible for the computer equipment assigned to him. • Responsible for compliance with the Code of Ethics and internal rules approved by the company. • Responsible for administrative omissions and violations, which create preconditions for corruption, fraud and irregularities, obstructing work. • Cover for On-Call shift rotation for evenings & weekends. • Knowledge and experience troubleshooting these platforms: Active Directory, DNS, SharePoint, OneDrive for Business, Outlook client configuration and PowerShell • Proven experience with Microsoft Active Directory services including forest and domain design, policies, trusts, replication and topology • Knowledge of High Availability, Firewall and Basic Networking Concepts • Capable of Independently Solving Simple to Complex Problems Physical Requirements: Frequent: Bending/stooping, reaching, lifting, carrying, repetitive motions, sitting, standing, walking. Occasional: Kneeling, pushing/pulling.

• All-around fun in the workplace • Healthcare Benefits • Opportunity to grow with ResultsCX if that's “Your Greater”

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.