Description
Rexel USA is recognized as a Great Place to Work!
Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt & Mayer.
A career with us offers professional growth, career advancement, unlimited opportunities to learn and enjoy the work we do.
Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.
If you're driven by collaboration and delivering quality work, join Rexel Automation as a Industrial Automation Solutions & Services Manager!
The position of Industrial Automation Solutions & Services Manager will be based out of our Tampa, Fl location!
Summary
The Industrial Automation Solutions & Services Manager is responsible for the performance of the overall industrial solutions and services portfolio and P&L. The responsibilities of this role include: consistent and excellent project delivery, generating project scope, project management, people management, services product management, financial forecasting, partner collaboration, and collaboration with the Customer Success Manager. Execution of these responsibilities is expected to drive profitably solutions and services growth for the region.
A key focus of this role is driving and supporting the commercial business strategy for our key partner, Rockwell Automation. This includes managing their CORE services, ARR contracts, and related hardware and software. In this position, you will serve as the domain expert, building competency around Rockwell's services portfolio, analyzing market conditions to identify growth opportunities, developing an annual business plan, and coordinating regional implementation efforts.
What You'll Do
- P&L ownership of the industrial solutions and services business
- Manage, forecast, and regular readouts with senior management of critical success measures including, but not limited to, funnel activity, orders, revenue, margin, resource utilization and market conditions
- Develop, coordinate, and deliver “Scope of Work” (SOW) for customer proposals, working closely with Automation Manager
- Lead Rockwell's Sales focus and performance. Technical Liaison of Lifecycle Services with Rockwell Automation
- Develop Partner Performance Report Goals, metrics and coordinate with team on meeting targets for all areas of services business beyond just Rockwell Automation Services.
- Negotiation of terms and conditions and identifying any insurance requirements as well as potential risks
- Understand the customer's business objectives including safety for deliverables
- Responsible for development of employee competency
- Development and execution of multi-year business plan
- Collaboration with sales account managers and business development managers to create account strategies to grow the industrial solutions and services business
- Executive customer engagement
- Act as subject matter expert in the education of sales team on value and content of solutions and services portfolio
- Regular collaboration with multiple key partners on solutions and services portfolio, market needs and portfolio roadmap
- Communicate remotely or in-person on-going customer success engagements and develop a cadence of recurring reviews with key customers
- Technical and commercial development and direct management of delivery resources aligning with all Rexel Automation safety and legal policies
- Responsible for overall operational excellence and customer satisfaction around solutions and services portfolio and team
- Ensure adequate resources are availability and utilization to meet current and future demands according to strategic business plan and changing market demands
- Develop, lead, and mentor specialist team to drive consistent profitable growth
- Collaborate with key suppliers to plan annual engagement, positioning Rexel as the supplier's preferred channel to market
- Drive a disciplined selling process that starts with an annual plan, includes an accountability process to deliver results, and culminates with exceeding sales goals
- Develop competency plans so resources can be successful in winning available market
- Demonstrate commercial understanding of current and future technology segments, with specific technical acumen as needed to round out teams expertise
- Establish appropriate development plans for each employee that they embrace and align their personal needs/desires, with that of the team and business. Appropriately addressing performance challenges
- Create a culture focused on success and winning. Celebrate team and individual accomplishments
- Present proposals to all levels of leadership and technical audiences
- Other duties as assigned
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
What You'll Need
- High School or GED
- 4 Year / Bachelor's Degree preferred
- 5+ years of experience in Automation solutions, services, project management, or budget control and optimization
Knowledge, Skills & Abilities
- Demonstrated financial acumen
- Proven leadership skills to motivate and influence direct and indirect reports to embrace new concepts and solutions
- Demonstrated ability to manage and develop technical talent
- Self-motivated and self-managed towards objectives
- Demonstrate strong interpersonal communications, organizational and written/verbal communication skills
- Plan and deliver on CORE, ARR, ASP (Authorized Services Provider services to accelerate growth)
- Previous experience working as part of a multi-disciplinary team
- Proven ability to manage multiple partner relationships while achieving target outcomes
- Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell Automation or comparable platforms)
- Experience in Operations Management for Field Service and Training Support
- Financial Planning Experience
- Exposure to Industrial IT, Analytics, IIOT Platforms, Industrial Control Systems including PLC, HMI/SCADA, Plant historian, Motor control, motion control (Rockwell Automation or comparable platforms
- Develop marketing and sales collateral on Lifecycle Services and Solutions to market for internal, partner and customer use
- Ability to succinctly deliver messages about Rockwell's capabilities
Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Environment:
- Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally – up to 20%
- Travels to offsite locations Occasionally – up to 20%
Physical Demands:
- Sit: Must be able to remain in a stationary position Constantly – at least 51%
- Walk: Must be able to move about inside/outside office or work location Occasionally – up to 20%
- Use hands to finger, handle, or feel: Operates a computer and other office machinery Constantly – at least 51%
- Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions Constantly – at least 51%
Weight and Force:
- Up to 10 pounds Occasionally – up to 20%
“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401K with Employer Match
- Paid vacation and sick time
- Paid company holidays plus flexible personal days per year
- Tuition Reimbursement
- Health & Wellness Programs
- Flexible Spending Accounts
- HSA Accounts
- Commuter Transit Benefits
- Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
- Employee Discount Programs
- Professional Training & Development Programs
- Career Advancement Opportunities – We like to promote from within
Industrial Automation Solutions & Services Manager
153531
Tampa, FL
Rexel Automation
Branch Field Sales
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We are committed to creating a culture of belonging and an inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email staffing@rexelusa.com or call (888) 739-3547
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