Whse Ops Sys Support Tech Job Listing at RNDC in Livonia, MI (Job ID 1292869300)

Description

Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.

RNDC is looking for talented and energetic Warehouse Operations System Support Technicians to join our growing team. This position is responsible for maintaining the systems management of the shuttle system by providing technical support, in the form of hardware and software.? This role works with warehouse maintenance mechanics on performing maintenance responsibilities of system.??? 

• Maintain and administer warehouse computer networks and related warehouse computing environments including hardware (ASRS), systems software, applications software, and all configurations regarding Warehouse operations.? 
• Diagnose, troubleshoot, and resolve hardware (ASRS), software, or other network and system problems, and replace defective components when necessary.? 
• Operate master consoles to monitor the performance of ASRS systems and networks, and to diagnose and coordinate system faults and issues.? 
• Monitor ASRS performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.? 
• Confer with mechanical support about how to solve existing ASRS problems.? 
• Analyze equipment performance records to determine the need for repair or replacement.? 
• Maintain an inventory of parts for emergency repairs.? 
• Coordinate with vendors and with company personnel to facilitate purchases.? 

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university preferred, or technical degree 3 years' experience and/or training in general IS preferred; or equivalent combination of education and experience required. General knowledge of LAN/WAN, routers and switches, TCP/IP, EDI, and general telecom technologies. Requires excellent interpersonal skills, tact, and judgment in dealing with co-workers, customers, and supplier. Experience with WM, Lucas and/or Shiraz system is a plus.?? 

Language Skills: Ability to read and interpret documents (such as safety rules, operating and maintenance instructions, and procedure manuals) and to write routine reports and correspondence, and to speak effectively before groups of customers or employees of the organization.??? 

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.? 

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished (in written, oral, or diagram form) and to deal with a variety of concrete variables in situations where only limited standardization exists.?? 

Computer Skills: To perform this job successfully, an individual should have knowledge of:? 

• TCP/IP knowledge, i.e., Subnets, Routing, IP address schemes, VLANs and basic routing.? 
• Networking command prompt commands, i.e., Ping, tracert, netstat, ipconfig /all etc.? 
• Understanding the basics of fiber optics. Recognizing fiber cables vs. ethernet (Cat5) cables.? 
• Recognizing fiber receiver/transmitter hardware. Understanding and knowing difference between both physical medias.? 
• Knowledge of cabling, adapters, and converters.? 
• Quickly acquire knowledge and understanding of new and proprietary software? 
• Knowledge of Emulation software (i.e., Tera Term, ProComm) and procedures to connect to Mainframes.? 
• Knowledge of Cell Phones and Bluetooth capable devices.? 
• Understanding internal Data Flow, i.e., Data collection at Mainframe, download to Roadnet, upload to Mainframe, download to Warehouse logistic systems, etc.? 
• Maintaining well organized and up-to-date licensing records and hardware inventories? 
• High consciousness for failover procedures? 
• The ability to troubleshoot via all resources available. Ability to utilize all resources available to successful complete the trouble shooting process independently? 
• Understanding of Warehouse logistic systems, data flow, mechanical workings, and interfacing software.? 
• Understanding Battery backup systems? 
• Utilizing industry procedures, conventions, and standards? 

• 401(k) with company matching 
• Medical, dental and vision benefits* 
• Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO 
• Paid volunteer time 
• Paid parental leave 
• Paid caregiver leave 
• Fertility benefits  
• Paid training 
• Company paid life insurance, short-term disability, and company-paid holidays 
• Associate resource groups, and diversity, equity, and inclusion programs available for all associates

*Participation in these programs are subject to applicable wait periods and all plan and program terms and eligibility 
COVID-19 considerations: 
We follow CDC Guidelines and have a fun and safe environment for our teams. 

• Bachelor's degree  
• Previous experience in the Wine and Spirits industry 
• WSET certifications 

Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.
 
RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here.