Description
As a Helpdesk Analyst, you will provide support on Windows-based back office system to multiple retail stores in the field. You will ensure that our retail stores are able to pull data from their Point of Sale (POS) system and investigate problems with debit and credit card transactions. You will deploy software upgrades to POS and back office systems, as well as troubleshooting remote networks.
JOB QUALIFICATIONS:
• 2 or more years of experience in an IT support role and/or 2 or 4 year college degree preferred.
• Competent in Basic TCP/IP Connectivity, DNS and VPN.
• Experience managing firewall and routers preferred
• Support Microsoft Windows 7,8,10 Pro Desktop Operating Systems
JOB DESCRIPTION
Helpdesk Analyst
Updated 03.2018 Page 2
• Support Microsoft Windows Server 2008,2012,2016 Operating Systems
• Experience supporting O365, Office 2010,2013,2016
• Basic Active Directory knowledge. Create user accounts, reset passwords, create groups ect.
• Experience supporting many end users, ideally in multiple retail stores located in multiple states
• Good knowledge of retail POS systems.
• Experience tracking issues via ticketing system
• Proven ability to foster, develop, and implement process improvements.
• Ability to work with people in all types of positions and have considerable tact in dealing with others.
• Ability to provide proof of authorization to work in the U.S upon accepting an offer of employment
• Ability to lift 20lbs. when needed.
• Ability to learn quickly and tackle new and technically complex problems with courage and tenacity.
• Must have demonstrated ability to assist with emerging problems quickly and with flexibility.
• Ability to work in a fast-paced environment with changing needs and requirements.
• Must be detail-oriented and be an organized thinker who is service-minded with strong communication &
customer service skills.
• Experience with PDI ERP system preferred
• Comp TIA A+, Network +, ITIL, MCSA certifications preferred
The job qualifications described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If accepting an offer of employment, applicant must be able to provide proof of authorization to work in the U.S. United Pacific is an EOE.
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