Clinic Liaison - Ambulatory Head & Neck Clinic Job Listing at Roswell Park Comprehensive Cancer Center in Buffalo, NY (Job ID R-19718)

Description

Title: Clinic Liaison - Ambulatory Head & Neck Clinic

Job Type:

Regular Company: Roswell Park Comprehensive Cancer Center Department: Ambulatory Services - Head & Neck/Plastic & Reconstructive Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America) Summary: We are seeking a highly organized and compassionate individual to provide essential support to patients, families, and providers across our clinical services. This role serves as a key point of communication, ensuring patients and their families receive timely and accurate information throughout their treatment or medical procedures. The position facilitates seamless coordination between clinics, operating room providers, PACU, ICU, and patient families to ensure continuity of care both inside and outside the clinic setting. Responsibilities include monitoring patient flow in the ambulatory center, supporting providers during clinic hours, and assisting with the connection of patients from community and clinical referrals for assessment and treatment. This role also helps patients and providers access necessary resources and services, ensuring efficient navigation through Roswell Park. Additionally, the position collaborates with internal departments and external outreach programs—including local and regional health centers—to promote timely cancer care and encourage treatment adherence. The individual will serve as a knowledgeable resource for hospitals, screening facilities, public health units, state health departments, physicians, patients, the general public, volunteers, and students seeking information about Roswell Park's services. Qualifications: Required Education and Experience

1. Bachelor's degree in a health related field and the equivalent of one (1) year of full-time experience in community, patient or customer-oriented support; or
2. Associate's degree in a health related field and the equivalent of three (3) years of full-time experience in community, patient or customer-oriented support.
3. High School Diploma or High School Equivalency Diploma and the equivalent of five (5) years of full-time experience in community, patient or customer-oriented support.

NOTE:
Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual's relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-PayAndBenefits@RoswellPark.org and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

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