Junior Support Engineer Job Listing at SAIC in College Park, MD (Job ID 2510766)

Description

Description

SAIC is recruiting for a Junior Support Engineer for one of our programs supporting the FDA. SAIC supports the FDA and their scientists in Scientific Computing which includes but is not limited to; technical and research aspects (e.g., hardware, software, desktop support, infrastructure, virtualization all in a laboratory environment). Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. Experience in desktop support is a plus. Position requires either an active FDA Public Trust clearance or the ability to obtain prior to start. 

Primary Duties and Responsibilities include, but not limited to:
·    Review and reform customer facing ServiceNow forms by modifying fields and content to capture the request by the customer as well as capture the information required by the receiving team(s).  
·    Maintaining and troubleshooting the wireless sensor infrastructure used by scientists to monitor units housing scientific material.  
·    Assist in the periodical review of approved security exemption lists which include outreach and collection of information for data calls. 
·    Perform a periodic review of computers in a non-compliance status and outreach to owners to mitigate. 
·    Provide guidance and assistance to customers submitting new technology to the FDA Product Catalog.
·    Working with support and engineering team in functional areas for the implementation of best practices, streamlining of operations, and equipment handling into SOPs
·    Monthly reconciliation of the Government Furnished Equipment (GFE) list and maintain inventory of system assets.
·    Account for computers in support offices and assisting in the surplus process for hardware. 
·    Implement continuous improvement methodology through the use of IT systems or procedure.
·    Additional responsibilities will include: End user documentation, computer moves, deployments, and additional duties as assigned.

Qualifications

Qualifications:

• Bachelor's degree or equivalent
• 5 years of relevant experience

Familiar with the following:

· VMware

· Windows Server 2008, 2012, 2016

· Windows Server Update Services (WSUS)

· Microsoft SQL Server

· Windows 7 and Windows 10

· Linux

· Red Hat Enterprise Linux

· Host Based Security System (HBSS)

· Dell servers

· Dell Blade Enclosures

· Enterprise Network storage and NAS

· Citrix

· Nutanix

· QNAP

· Microsoft Active Directory

· HPE Servers

· HPE Blade enclosures

· VMWare Horizon

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

 Apply on company website