Quality Assurance Manager Job Listing at SAIC in Washington, DC (Job ID 2503952)

Description

Description

SAIC is seeking a highly skilled and experienced Quality Assurance Manager to join our team supporting the Federal Emergency Management Agency (FEMA) Office of the Chief Information Officer (OCIO) Operations & Maintenance (O&M) contract. The Quality Assurance Manager will play a crucial role in ensuring the delivery of high-quality IT solutions that meet FEMA's needs and improve overall customer satisfaction. This position is hybrid remote and is located in Washington, DC.

Key Responsibilities:

• Leadership and Administration: Serve as a leader, manager, and administrator to enhance customer satisfaction and the quality of IT solutions delivered.
• Customer Engagement: Provide status updates and feedback to the Operations Management Staff on FEMA customer satisfaction and internal service performance.
• Communications: Lead communications to the FEMA workforce, ensuring clear and effective dissemination of information.
• Process Improvement: Make recommendations for improved business solutions and processes based on customer surveys and feedback.
• Service Level Management: Manage service level agreements (SLAs), ensuring they are met and addressing any issues or escalations that arise during the contract.
• Quality Assurance: Ensure all deliverables meet established standards and comply with relevant best practices.
• Collaborative Relationships: Foster a collaborative and positive relationship between FEMA stakeholders and the OCIO by combining customer engagement efforts with a focus on quality assurance.

This opportunity is contingent upon award. 

Qualifications

Qualifications:

• Education: Bachelor's degree in Information Technology, Business Administration, Quality Management, or a related field and 14 years of relevant experience. A Master's degree is preferred.
• Certifications: Must have Project Management Professional (PMP) and ITIL certification.
• Experience: Minimum of 5 years of experience in quality assurance, project management, or a related role, with a proven track record of improving customer satisfaction and service delivery.
• Clearance: Must obtain/maintain a Public Trust clearance prior to starting work under this contract.

Desired Skills:

• Leadership: Demonstrated ability to lead and manage teams effectively.
• Communication: Excellent verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels.
• Problem-Solving: Strong analytical and problem-solving skills, with a focus on identifying and resolving issues promptly.
• Process Improvement: Proven experience in making recommendations for business process improvements based on customer feedback.
• Service Management: Knowledge and experience in managing SLAs and ensuring compliance with quality standards.

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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