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Company: SAIC
Location: Annapolis Junction, MD
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Description

SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program!  In this role you will do many different things such as:

  • Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
  • Manage IT system infrastructure and any processes related to these systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Qualifications

  • Must currently hold an Active TS/SCI and Poly clearance
  • Bachelor's degree, or commensurate experience can be substituted for the degree
  • Minimum of 14 years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required
  • 6 years of experience with Service Management (ITSM) is required
  • 4 years of experience with ServiceNow Technology platform is required
  • 2 year experience integrating ServiceNow with other applications is required

Desired:

  • ServiceNow System Administrator certification
  • DoD 8570 compliance Information Assurance Technical (IAT) Level II certification

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


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