Service Management System Engineer Job Listing at SAIC in Washington, DC (Job ID 2614648)

Description

Description

Job Summary : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure — including servers, cloud services, networks, applications, and storage systems — through OpenText, OBM, SiteScope and other tools. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.

 

Job Description and Duties

• Position is required to be full-time onsite at DOT HQ, Washington DC

• Assist in driving, standardizing, and managing unified configuration management database.

• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.

• Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues. 

• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.

• Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.

• Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems. 

• Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services. 

• Creates alerts and notifications based on service availability. 

• Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations. 

• Create and provide intuitive and informative dashboards on current and past performance and service status. 

• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.

Qualifications

Required Education and Experience: 

• Must have extensive knowledge of multi-vendor server operating systems. 

• Minimum of 10 years of experience performing monitoring and managing/configuring monitoring systems

• Expert level systems administrator experience managing Windows and/or Linux operating systems 

• Direct experience and expertise with Management Protocols including SNMP, and WMI 

• Scripting Experience: PowerShell, VBScript, and/or other scripting experience 

• Experience managing monitoring systems with >250 Host and/or >3000 sensors 

• Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

 

Preferred skills and qualifications:

• Experience supporting a 24x7 operations environment, ideally support large Federal/Defense Infrastructures.  

• OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic experience.

• Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components

• Expert level experience with scripting and automation

• Experience integrating monitoring tools to operate through ServiceNow 

• Experience automating alerts to generate Service Tickets 

• Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management

• ITIL certification(s) including Foundations and above strongly preferred

• Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience

• Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics. 

• Experience with visualization and computational tools 

 Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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