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Company: SAIC
Location: REMOTE WORK, HI
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Description

  SAIC is looking for a ServiceNow Network Engineer Associate to support a fast-paced, dynamic customer environment with broad impact to the customer's mission, customer is located in San Diego, CA but position will be fully remote. This position is responsible for developing a ServiceNow-based operations management platform for the Navy's Tactical Networks division. The ideal candidate must have strong IT project management knowledge in addition to problem-solving skills with the ability to identify and anticipate requirements.

*MUST BE A U.S. CITIZEN WITH THE ABILITY TO OBTAIN A SECRET CLEARANCE AFTER STARTING.*

JOB DUTIES:

  • Perform implementation, administration, configuration, and development with ServiceNow ITSM application suite, and in identified specialty(ies) / modules:
    • Field Service Management.
    • Customer Service Management.
    • Project Portfolio Management.
    • Resource Planning.
    • Scenario Planning.
    • Skill Management.
    • Agent Work Scheduling.
    • Reporting, dashboards, service catalogs.
    • Playbook / workflows / flow designs.
    • Service portal.
  • Participate in any data normalization required prior to being imported / inserted into ServiceNow.
  • Participate in platform, process, and integration testing.
  • Design, develop, configure, and customize ServiceNow applications and services.
  • Deliver new functionality across applications.
  • Manage and perform SMS development activities, supporting the entire development lifecycle.
  • Apply Agile principles.
  • Assist the platform administrator with incident resolution.

Qualifications

Requirements:

  • Bachelors and zero (0) years or more experience; years of experience in lieu of degree will be reviewed.
  • Must be a U.S. Citizen.
  • Must have Interim Secret clearance at start
  • Must be able to obtain a Secret Clearance after start.
  • IT experience (preferably ServiceNow)

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


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