Description
Description
SAIC is seeking interns for Summer 2025. This internship provides an exciting opportunity to work on cutting-edge projects and gain hands-on experience in the field.
This is a paid internship opportunity
What is in it for you?
- Mentorship from corporate professionals who build technical solutions for business partners
- Training through a structured learning curriculum which includes formal Business Development professionalization and skills development
- Coaching and professional development feedback intended to enhance your skills and likelihood of success in a competitive corporate environment
Responsibilities:
Your day-to-day tasks will consist of learning and engaging in all disciplines of ITSM and ITIL Service Management:
· Incident Management
· Problem Management
· Change Management
· Configuration Management
· Asset Management
· Knowledge Base Management
· Process and Procedure Documentation
· Reporting
· ServiceNow Management
· Service Delivery Management
Below are the technology focus areas:
· Incident Management Analyst will review, monitor and report on adherence, and provide support as required
· Be involved in driving root cause investigations for high impact/high visibility issues.
· Collaboratively develop creative and meaningful resolutions to problems, creating the best results for our customers and the company.
· Contribute to the design of new processes, data modeling, reports, policies, and procedures across operational, support, and other adjacent teams.
· Assist in collecting, verifying, and updating Configuration Items (CIs) in the CMDB.
· Ensure data accuracy, completeness, and consistency in ServiceNow CMDB records.
· Collaborate with IT teams to identify and document infrastructure components, relationships, and dependencies.
· Assist in collecting, verifying, and updating Configuration Items (CIs) in the CMDB.
· Ensure data accuracy, completeness, and consistency in ServiceNow CMDB records.
· Collaborate with IT teams to identify and document infrastructure components, relationships, and dependencies.
· Document processes, procedures, and findings for future reference and knowledge sharing.
· Participate in meetings and training sessions
· Review and help maintain Knowledge base articles
Qualifications
Requirements:
- Current enrollment in a Bachelor's or Master's degree program in Computer Science, Information Systems, Cyber Security, AI/ML, Engineering, or a related technical field with one year or more of college coursework completed
- A cumulative GPA of 3.0 or higher, which is reflective of all college coursework
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
- Have a passion for a career in technology
- U.S. Citizen
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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