Description
Overview
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.
The Space and Intelligence Division provides professional services to the US Space Force, Combatant Commands, Intelligence Community, and NASA. Our work includes enterprise architectural assessments, systems engineering and integration, test, planning and execution, cost estimating and analysis, acquisition support, and cybersecurity. We are trusted partners developing approaches and concepts to meet emerging high priority needs, assessing cutting-edge technologies, and supporting capabilities for our National Defense. Come join the fastest growing Division at Systems Planning and Analysis, Inc.!
The Space Systems Group (SSG), part of SPA's Space and Intelligence Division, provides timely and objective assessments and recommendations integrating technical, operational, programmatic, policy and business analysis. We focus on our key clients in the Space community including the US Space Force's Space Systems Command (USSF/SSC), one of the three designated Field Commands under USSF. We work tirelessly to provide integrated solutions based on information and communications throughout the chain of command. We provide clear and consistent analysis and recommendations which are aligned to strategic and leadership goals while balancing the ability to execute on time and on budget within the technical communities. Come join an organization responsible for being a key enabler of Spacepower!
SPA has an immediate need for a Chief Support Operations.
Responsibilities
The Chief of Support Operations is responsible for enabling platform operations and user success by delivering responsive, secure, and reliable support services across both digital and physical environments. Reporting directly to the Platform Program Manager, this role leads the Support Operations Division, serving as the primary interface for user access, onboarding, equipment, and enterprise service coordination.
This role operates as the front door to the platform, ensuring users (internal and external) can access, operate, and sustain their capabilities without friction. In parallel, the Chief of Support Operations owns the management and administration of secure and unclassified facilities, ensuring compliance, functionality, and readiness across all physical spaces.
The Chief of Support Operations ensures that support services are not reactive or fragmented, but structured, efficient, and aligned to mission priorities. This role integrates IT support, enterprise coordination, and secure facility management into a unified function that delivers high customer satisfaction while maintaining strict adherence to security, compliance, and operational standards.
Core Responsibilities
- Lead and manage the Support Operations Division, overseeing all personnel, workflows, and service delivery across user support and facility operations
- Serve as the primary entry point for platform users, ensuring efficient onboarding, account provisioning, access management, and user support across all environments
- Oversee lifecycle management of user accounts, devices, licenses, and tooling, ensuring secure, timely, and compliant provisioning and sustainment
- Coordinate enterprise workflows and support services, including ticket management, cross-team collaboration, and resolution of user issues
- Ensure secure handling of data and trusted uploads across classification levels, maintaining compliance with applicable policies and procedures
- Own management and administration of physical facilities, including both unclassified and classified workspaces, ensuring operational readiness and compliance
- Oversee facility access, badging, visit requests, and occupant support, ensuring a secure and seamless user experience within all spaces
- Maintain responsibility for SCIF and secure facility compliance, including documentation (e.g., SCIF binder), training, inspections, and adherence to ICD 705 requirements
- Coordinate with government and external stakeholders (e.g., SSO, DCSA, DIA, property management, vendors) to ensure compliance, security, and operational continuity
- Manage building operations, maintenance, repairs, construction, and vendor engagements, ensuring facilities remain functional, secure, and mission-ready
- Ensure network availability, performance, and security within managed spaces, coordinating with technical teams as required
- Oversee procurement and management of equipment, supplies, and consumables required to sustain operations
- Translate program priorities into executable support operations plans, ensuring alignment with mission needs and user expectations
- Drive high standards of customer service, responsiveness, and professionalism across all support interactions
Expected Outcomes
- Users experience fast, seamless onboarding and support, with minimal friction in accessing platform capabilities and services
- Support operations deliver consistently high customer satisfaction, serving as a trusted and responsive interface for all users
- Accounts, devices, licenses, and access are provisioned and managed securely, accurately, and on time, with no operational delays
- Enterprise support workflows are coordinated, efficient, and reliable, with clear ownership and rapid resolution of issues
- Facilities are fully operational, secure, and compliant, supporting mission needs without disruption or degradation
- All classified and unclassified spaces maintain strict adherence to ICD 705 and applicable security requirements, with successful inspections and audits
- Facility operations, vendor engagements, and infrastructure support are proactively managed, preventing issues before they impact users
- Documentation, training, and compliance processes are complete, current, and consistently executed, ensuring sustained readiness
- Collaboration with government and enterprise stakeholders is effective, professional, and aligned, maintaining trust and operational continuity
- The Support Operations Division operates as a disciplined, well-organized, and mission-focused team, enabling the broader platform to function efficiently and effectively
Qualifications
Must Have
- Active Top Secret clearance
- Master's degree in a relevant field of study from an accredited institution
- 15 years of relevant experience
- Proven experience leading a multi‑disciplinary support operations function, including user support, IT coordination, and facility management, with a track record of high customer satisfaction
- Hands‑on expertise in user onboarding, account and access lifecycle management, and secure handling of data across classification levels
- Strong background coordinating enterprise workflows and vendor engagements, ensuring timely resolution of issues, proactive facility upkeep, and uninterrupted operational readiness
- Experience building and sustaining disciplined, well‑organized operational teams, with the ability to translate mission priorities into structured plans, efficient workflows, and reliable service delivery
At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities.
SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc.
Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Pay Transparency Range: 150k - 220k
Qualifications
Must Have
- Active Top Secret clearance
- Master's degree in a relevant field of study from an accredited institution
- 15 years of relevant experience
- Proven experience leading a multi‑disciplinary support operations function, including user support, IT coordination, and facility management, with a track record of high customer satisfaction
- Hands‑on expertise in user onboarding, account and access lifecycle management, and secure handling of data across classification levels
- Strong background coordinating enterprise workflows and vendor engagements, ensuring timely resolution of issues, proactive facility upkeep, and uninterrupted operational readiness
- Experience building and sustaining disciplined, well‑organized operational teams, with the ability to translate mission priorities into structured plans, efficient workflows, and reliable service delivery
At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities.
SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc.
Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Pay Transparency Range: 150k - 220k
Responsibilities
The Chief of Support Operations is responsible for enabling platform operations and user success by delivering responsive, secure, and reliable support services across both digital and physical environments. Reporting directly to the Platform Program Manager, this role leads the Support Operations Division, serving as the primary interface for user access, onboarding, equipment, and enterprise service coordination.
This role operates as the front door to the platform, ensuring users (internal and external) can access, operate, and sustain their capabilities without friction. In parallel, the Chief of Support Operations owns the management and administration of secure and unclassified facilities, ensuring compliance, functionality, and readiness across all physical spaces.
The Chief of Support Operations ensures that support services are not reactive or fragmented, but structured, efficient, and aligned to mission priorities. This role integrates IT support, enterprise coordination, and secure facility management into a unified function that delivers high customer satisfaction while maintaining strict adherence to security, compliance, and operational standards.
Core Responsibilities
- Lead and manage the Support Operations Division, overseeing all personnel, workflows, and service delivery across user support and facility operations
- Serve as the primary entry point for platform users, ensuring efficient onboarding, account provisioning, access management, and user support across all environments
- Oversee lifecycle management of user accounts, devices, licenses, and tooling, ensuring secure, timely, and compliant provisioning and sustainment
- Coordinate enterprise workflows and support services, including ticket management, cross-team collaboration, and resolution of user issues
- Ensure secure handling of data and trusted uploads across classification levels, maintaining compliance with applicable policies and procedures
- Own management and administration of physical facilities, including both unclassified and classified workspaces, ensuring operational readiness and compliance
- Oversee facility access, badging, visit requests, and occupant support, ensuring a secure and seamless user experience within all spaces
- Maintain responsibility for SCIF and secure facility compliance, including documentation (e.g., SCIF binder), training, inspections, and adherence to ICD 705 requirements
- Coordinate with government and external stakeholders (e.g., SSO, DCSA, DIA, property management, vendors) to ensure compliance, security, and operational continuity
- Manage building operations, maintenance, repairs, construction, and vendor engagements, ensuring facilities remain functional, secure, and mission-ready
- Ensure network availability, performance, and security within managed spaces, coordinating with technical teams as required
- Oversee procurement and management of equipment, supplies, and consumables required to sustain operations
- Translate program priorities into executable support operations plans, ensuring alignment with mission needs and user expectations
- Drive high standards of customer service, responsiveness, and professionalism across all support interactions
Expected Outcomes
- Users experience fast, seamless onboarding and support, with minimal friction in accessing platform capabilities and services
- Support operations deliver consistently high customer satisfaction, serving as a trusted and responsive interface for all users
- Accounts, devices, licenses, and access are provisioned and managed securely, accurately, and on time, with no operational delays
- Enterprise support workflows are coordinated, efficient, and reliable, with clear ownership and rapid resolution of issues
- Facilities are fully operational, secure, and compliant, supporting mission needs without disruption or degradation
- All classified and unclassified spaces maintain strict adherence to ICD 705 and applicable security requirements, with successful inspections and audits
- Facility operations, vendor engagements, and infrastructure support are proactively managed, preventing issues before they impact users
- Documentation, training, and compliance processes are complete, current, and consistently executed, ensuring sustained readiness
- Collaboration with government and enterprise stakeholders is effective, professional, and aligned, maintaining trust and operational continuity
- The Support Operations Division operates as a disciplined, well-organized, and mission-focused team, enabling the broader platform to function efficiently and effectively
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