Description
SRC Automotive, Inc. is a leader in the remanufacturing of engines used in the Automotive, Marine, Natural Gas & Oil and Power Systems industries.
At SRC, we do things differently. Our associates take pride in their reputation as businesspeople who understand how they impact our bottom line. Their excellent technical skills – accompanied by their role as employee-owners – has become our legacy.
Warranty Administrator
The Warranty Administrator will be responsible for administering warranty activities to include diagnosis and repair suggestions to repair facilities, comparison of previous failures to develop reports for customers and SRC Automotive that detail failures and opportunities for improvement that will positively affect the quality of future product and drive the continual improvement of our processes.
Primary responsibilities include:
- Serve as the main contact point for our aftermarket customer, their customers, vehicle owners, and repair facilities during the warranty claim process
- Retrieving and logging customer emails in the warranty database and responding appropriately within a reasonable time frame
- Making phone calls to repair facilities to aid in diagnosis and possible repairs, or deciding to have failed engine returned for analysis and making the arrangements for its return
Eligibility:
As an employee-owner, you must have a teammate mentality and strong interpersonal skills. An employee-owner is proactive, upholds commitments and is continually learning.
Essential Qualifications
- Must have strong understanding of engine theory in automotive and marine applications
- Experience in engine manufacturing, repair, or related experience is required.
- Computer literacy/experience required, ability to learn company specific systems/software
Preferred Qualifications
- AA/AS in Industrial Technology, Engineering, Business Administration, or related discipline preferred
- Two (2) years of previous quality experience preferred
Rewards for you:
- Competitive compensation package with opportunity for growth in your career; promotion from within opportunities available
- Affordable and comprehensive insurance on your 61st day of employment
- Bonus opportunity up to 8%
- Paid Time Off Program and 11 paid Holidays
- 5% 401(k) match
- Employee Stock Ownership Plan (ESOP)
- 100% Tuition Reimbursement
- Fitness Center and Wellness Program with free mental health resources
Employee-owners first, manufacturers second:
We believe the best way to operate is to educate everyone on how the business works, give them a voice in saying how the company is run and provide them a stake in the financial outcome, good or bad.
We do this by creating a business of businesspeople who think, act and feel like owners through education, empowerment and engagement. It's all part of our open-book management system, The Great Game of Business®.
If you are interested in joining our team, we would love to hear from you! Please submit an application and our HR team will reach out to you.
Location: 4431 W. Calhoun, Springfield, MO 65802
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